Customer Care B2B Jr Supervisor
6 days ago
Job purpose: Customer Care B2B Jr Supervisor is responsible to ensure the CC B2B Team running well as per agreed KPI & SLA by being an intermediary between the operational functions of customer service and Customer Care Management and to provide insights for Customer Care management to formulate the strategies to increase customer satisfaction
**Your main duties in flying with us**:
- To ensure Refund, Case Management, B2B Helpdesk and Preflight/ Rebooking Team SOP well implemented
- To ensure all cases related Refund, Case Management, B2B Helpdesk and Preflight/Rebooking Team solved within SLA.
- Monitoring the productivity of team in accordance with the specified SLA targets by providing forecast for workforce planning and scheduling.
- Provide report achievement & improvement Refund, Case Management, B2B Helpdesk and Preflight/Rebooking Team to Contact Center Support Assistant Manager.
- Coordinate with partners/3rd parties to solve occurring issues
- Review & evaluate the current SOP to ensure compliance with best practice in the operations
**Mandatory belongings that you must prepare**:
- Minimum 1-2 years in the same or similar scope of work/Team Leader
- Minimum D3 from any educational background
- ** Having experience in GDS system (Amadeus, Sabre, etc)**:
- Having strong leadership and highly motivated
- Having a good understanding of Contact Center metrics, both from Process and People
- Fluent in speaking and writing, both in Bahasa and English
- Data driven, having good analytical skill and critical thinking, negotiation, coaching & presentation skills
- Strong willingness to learn new things and take up new challenges or having proven agility
- Experienced in project implementation in contact center
- Experienced and familiar with contact center operations
- Advanced Microsoft Office Skills
-
Customer Care B2B Team Leader
6 days ago
Jakarta, Indonesia Global Tiket Network Full timeJob purpose: Customer Care B2B Team Leader is responsible to ensure all B2B notification running well as per agreed KPI & SLA **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases, providing settlement solutions and recovering to achieve customer satisfaction. - Manage Customer Care B2B teams (Agents) performance...
-
Customer Care B2B Team Leader
1 week ago
Jakarta, Indonesia tiket.com Full timeWe think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases,...
-
Customer Care B2B Team Leader
1 week ago
Jakarta, Indonesia Global Tiket Network Full timeWe think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing...
-
Customer Care Supervisor
2 weeks ago
Jakarta, Indonesia PT. INTI PRIMA RASA Full timeResponsible to handling call center for customer complaints / PFS Care - Handling customer service for follow up customers - Must be able to handling and maintain emotions customers **Requirements**: - At least 3 years in Call Center / Customer Care - Must be able to handling and maintain emotions customers - English is a must - Communicative and good...
-
Jr Clinic Manager
2 weeks ago
Jakarta, Indonesia Rata Id Full timeJr Clinic Manager Responsible for overseeing the daily operations of the clinic. Liaise with the internal department to develop a clinic strategist. Increase service levels and achieve company targets. - Liaising with internal departments such as Marketing, Customer Care to achieve companies targets to completion - Responsible for customer service scores...
-
Customer Care Staff
1 week ago
Jakarta, Indonesia Samora Group Full time**Requirements**: - At least **1** year of working experience **in the related field in **consumer goods company**: - Required skill(s)**:Customer Care, Relationship Management, MS Office**: - ** Knowledge of CRM Systems is a plus**: - ** Good command in English both oral and written**: - Customer orientation and able to adapt/ respond to different...
-
Customer Care
1 week ago
Jakarta, Indonesia PT SUPER SPRING Full timePT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...
-
Customer Care Lead
2 weeks ago
Jakarta, Indonesia Alterra Indonesia Full timeMake sure customer care agent meet the SLA regarding solve the complaint from customer Manage all agents to have more knowledge regarding product and promotion Make sure the answer from the agent is the same as the question from the customer. Create reporting regard Customer satisfy (C-SAT), Aging ticket, top of complain, and SLA. **Report weekly...
-
Customer Care Manager
1 week ago
Jakarta, Indonesia PT SUPER SPRING Full timeDevelop and implement client services standard operation procedures (SOP). - Ensure that the Customer Care team is working efficiently. - Handling inquiries related within the Customer care Department to ensure the effectiveness and on-time implementation. - Monitor the customer care department, internal databases that consist the information are clear and...
-
Bar Supervisor
2 weeks ago
Jakarta, Indonesia JR Indonesia Full timeJoin us for a prestige group of restaurants, events and catering in Saudi! Bar Supervisor (up to 7700) - Have 1-2 years experience in related position - Excellent grooming - English skills proficiency **Benefits**: - Monthly basic salary - Accommodation - Food allowance - Local transportation - Flight tickets in every 2 years - Holiday / day off
-
Supervisor Klinik
1 week ago
Jakarta, Indonesia Calysta Skin Care Full timeCalysta Prima Estetik sedang membuka lowongan pekerjaan sebagai: Supervisor Klinik Deskripsi Pekerjaan: 1. Bertanggung jawab atas operasional klinik dalam memberikan pelayanan secara efektif dan efisien 2. Berkoordinasi dengan tim HO 3. Memastikan pelaporan bulanan Frontliner, Inventory dan Terapist berjalan dengan baik 4. Mengawasi kesesuaian kas dan stok...
-
Customer Service Klinik
1 week ago
Jakarta, Indonesia Calysta Skin Care Full timePT Calysta Prima Estetik - Calysta Skin Care sedang membutuhkan: Customer Service Jobdes: 1. Menerima kedatangan pasien 2. Memberikan informasi umum dan layanan yang tersedia 3. Merencanakan dan melaksanakan jadwal control (follow up) 4. Mendokumentasikan data base pelanggan/Rekam Medis 5. Menjaga hubungan baik dengan pasien 6. Melayani pemberian dan...
-
Customer Care
2 weeks ago
Jakarta, Indonesia PT Mustika Land Full timePersyaratan Pendidikan mínimal S1 jurusan semua jurusan Pengalaman kerja mínimal 3 tahun sebagai Customer Care atau Marketing Promo di industri properti Memiliki kemampuan komunikasi yang baik secara verbal maupun non-verbal Memiliki ide-ide kreatif Teliti, jujur, dan berintegritas Tanggung Jawab Merespon pesan atau telepon dari konsumen di berbagai...
-
Admin Customer Care
2 weeks ago
Jakarta, Indonesia PT Onna Prima Utama Full timeMemberikan pelayanan terhadap keluhan pelanggan dengan baik, sopan dan ramah - Memberikan solusi yang tepat untuk keluhan pelanggan - Memantau proses perbaikan produk sampai pengiriman ke pelanggan, untuk produk yang dikeluhkan. - Memberikan dan membuat laporan customer care - Memberikan analisa terhadap keluhan ke divisi terkait untuk mendapatkan...
-
Customer Care Executive
2 weeks ago
Jakarta, Indonesia Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...
-
Customer Care Staff
2 weeks ago
Jakarta, Indonesia Rentokil Initial Full timeRentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...
-
Customer Care Staff
5 days ago
Jakarta, Indonesia Rentokil Initial Full timeRentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...
-
Customer Care Ticketing
1 week ago
Jakarta, Indonesia PT.Nath Andalan Full timeCustomer Care Ticketing Placement: Jakarta Barat (KS Tubun) Kualifikasi: 1. Any gender usia max 30 2. Pendidikan min. SMK 3. Have experience as a Call Center or Ticketing Reservation Agent 4. Fluent in english especially conversation 5. Familiar with Salesforce, Sabre, Amadeus, Galileo System 6. Ready join ASAP **Job Types**: Full-time,...
-
Helpdesk Jr. 1
3 weeks ago
Jakarta, Indonesia Mitra Integrasi Informatika Full time**Job Descriptions**: - With full guidance from senior colleague and manager, Helpdesk Jr. is responsible to develop and improve knowledge and technical skill in hardware and software used by company in order to provide solution to customer. Develop integrated collaboration within team to solve problems faced by internal users in order to achieve company's...
-
B2b Customer Success Manager
4 weeks ago
Jakarta, Indonesia RecruitGo Full timeAbout Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work...