Customer Care Ticketing

Make sure customer care agent meet the SLA regarding solve the complaint from customer Manage all agents to have more knowledge regarding product and promotion Make sure the answer from the agent is the same as the question from the customer. Create reporting regard Customer satisfy (C-SAT), Aging ticket, top of complain, and SLA. **Report weekly...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

As a Ticketing Staff, your primary responsibility is to assist customers in purchasing tickets. You will handle ticket sales, provide information about available options, and ensure a seamless booking experience for customers. Requirements: - One year experience in the similar position, fresh graduate welcome to apply. - Proficiency in using ticketing...

As a Ticketing Staff, your primary responsibility is to assist customers in purchasing tickets. You will handle ticket sales, provide information about available options, and ensure a seamless booking experience for customers. Requirements: - One year experience in the similar position, fresh graduate welcome to apply. - Proficiency in using ticketing...

Solve cases related to driver wallet, top-up, withdrawal, and incoming ticket Liaise with Customer Service, Care, and Fraud team to solve driver cases. Create and analyze reports related to driver financial Provide reports related to incoming tickets from offline and online customer service on an ongoing basis (daily, weekly, monthly) Willing to work in...

PT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...

Job description **Company Description** KIA Tours & Travel is an IATA and ASITA certified travel agency that cooperates with all airlines, both domestic and international, as well as local tour agencies all over the world. The company is located in Jakarta. **Role Description** This is a full-time on-site role as a Ticket Agent. The Ticket Agent will be...

We are looking for a Customer Care Intern to join our family! We're looking for a team-oriented and communicative individuals to help our Customer Care Data & Support team in their day-to-day tasks which includes: 1. KYC Data process lead time (processing using excel, total data calculation for invoicing) 2. FU police report data (gathering data from back...

Responsible to handling call center for customer complaints / PFS Care - Handling customer service for follow up customers - Must be able to handling and maintain emotions customers **Requirements**: - At least 3 years in Call Center / Customer Care - Must be able to handling and maintain emotions customers - English is a must - Communicative and good...

Monitoring ticket helpdesk dalam tools project management (SFDC) setiap hari. Menangani keluhan pelanggan Berkordinasi dengan team lead/ PM dalam pencarian Engineer untuk menyediakan solusi atau pertanyaan yang disampaikan melalui helpdesk ticketing Memastikan engineer tuntas dalam menyediakan solusi atau pertanyaan yang disampaikan oleh...

Industry : Insurance Location: South Jakarta **Description**: - Handle customer complaints, inquiries, and requests. - Monitor and follow up on pending cases. **Requirements**: - Bachelor’s degree (minimum). - **1-2 years of experience in customer care,** preferably in the banking or insurance industry. - Able to understand English. - Proficient in...

Develop and implement client services standard operation procedures (SOP). - Ensure that the Customer Care team is working efficiently. - Handling inquiries related within the Customer care Department to ensure the effectiveness and on-time implementation. - Monitor the customer care department, internal databases that consist the information are clear and...

PT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...

Job description **Company Description** KIA Tours & Travel is an IATA and ASITA certified travel agency that cooperates with all airlines, both domestic and international, as well as local tour agencies all over the world. The company is located in Jakarta. **Role Description** This is a full-time on-site role as a Ticket Agent. The Ticket Agent will be...

PT Calysta Prima Estetik - Calysta Skin Care sedang membutuhkan: Customer Service Jobdes: 1. Menerima kedatangan pasien 2. Memberikan informasi umum dan layanan yang tersedia 3. Merencanakan dan melaksanakan jadwal control (follow up) 4. Mendokumentasikan data base pelanggan/Rekam Medis 5. Menjaga hubungan baik dengan pasien 6. Melayani pemberian dan...

Persyaratan Pendidikan mínimal S1 jurusan semua jurusan Pengalaman kerja mínimal 3 tahun sebagai Customer Care atau Marketing Promo di industri properti Memiliki kemampuan komunikasi yang baik secara verbal maupun non-verbal Memiliki ide-ide kreatif Teliti, jujur, dan berintegritas Tanggung Jawab Merespon pesan atau telepon dari konsumen di berbagai...

Memberikan pelayanan terhadap keluhan pelanggan dengan baik, sopan dan ramah - Memberikan solusi yang tepat untuk keluhan pelanggan - Memantau proses perbaikan produk sampai pengiriman ke pelanggan, untuk produk yang dikeluhkan. - Memberikan dan membuat laporan customer care - Memberikan analisa terhadap keluhan ke divisi terkait untuk mendapatkan...

Compute ticket costs and issue and reissue ticket Ensures targets are met for each day, completed accurately and to the satisfaction of the customer. Respond to customer inquiries with accurate information. Preferably having a work experience in Airlines or Travel industries as ticketing staff. Preferably has at least 1 year of experience in using GDS...

ATI Business Group is looking for Ticketing Staff to support our clients. If you passionate in Travel industry with prior experiences in GDS System with good communication in English. **Responsibilities**: Compute ticket costs and issue / reissue tickets. Ensure ticketing targets are met each day, completed accurately and to the satisfaction of the...

**Requirements**: - At least **1** year of working experience **in the related field in **consumer goods company**: - Required skill(s)**:Customer Care, Relationship Management, MS Office**: - ** Knowledge of CRM Systems is a plus**: - ** Good command in English both oral and written**: - Customer orientation and able to adapt/ respond to different...