Customer Care

Make sure customer care agent meet the SLA regarding solve the complaint from customer Manage all agents to have more knowledge regarding product and promotion Make sure the answer from the agent is the same as the question from the customer. Create reporting regard Customer satisfy (C-SAT), Aging ticket, top of complain, and SLA. **Report weekly...

Responsible to handling call center for customer complaints / PFS Care - Handling customer service for follow up customers - Must be able to handling and maintain emotions customers **Requirements**: - At least 3 years in Call Center / Customer Care - Must be able to handling and maintain emotions customers - English is a must - Communicative and good...

Industry : Insurance Location: South Jakarta **Description**: - Handle customer complaints, inquiries, and requests. - Monitor and follow up on pending cases. **Requirements**: - Bachelor’s degree (minimum). - **1-2 years of experience in customer care,** preferably in the banking or insurance industry. - Able to understand English. - Proficient in...

Develop and implement client services standard operation procedures (SOP). - Ensure that the Customer Care team is working efficiently. - Handling inquiries related within the Customer care Department to ensure the effectiveness and on-time implementation. - Monitor the customer care department, internal databases that consist the information are clear and...

PT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...

Persyaratan Pendidikan mínimal S1 jurusan semua jurusan Pengalaman kerja mínimal 3 tahun sebagai Customer Care atau Marketing Promo di industri properti Memiliki kemampuan komunikasi yang baik secara verbal maupun non-verbal Memiliki ide-ide kreatif Teliti, jujur, dan berintegritas Tanggung Jawab Merespon pesan atau telepon dari konsumen di berbagai...

Memberikan pelayanan terhadap keluhan pelanggan dengan baik, sopan dan ramah - Memberikan solusi yang tepat untuk keluhan pelanggan - Memantau proses perbaikan produk sampai pengiriman ke pelanggan, untuk produk yang dikeluhkan. - Memberikan dan membuat laporan customer care - Memberikan analisa terhadap keluhan ke divisi terkait untuk mendapatkan...

PT Calysta Prima Estetik - Calysta Skin Care sedang membutuhkan: Customer Service Jobdes: 1. Menerima kedatangan pasien 2. Memberikan informasi umum dan layanan yang tersedia 3. Merencanakan dan melaksanakan jadwal control (follow up) 4. Mendokumentasikan data base pelanggan/Rekam Medis 5. Menjaga hubungan baik dengan pasien 6. Melayani pemberian dan...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

**Requirements**: - At least **1** year of working experience **in the related field in **consumer goods company**: - Required skill(s)**:Customer Care, Relationship Management, MS Office**: - ** Knowledge of CRM Systems is a plus**: - ** Good command in English both oral and written**: - Customer orientation and able to adapt/ respond to different...

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...

Customer Care Ticketing Placement: Jakarta Barat (KS Tubun) Kualifikasi: 1. Any gender usia max 30 2. Pendidikan min. SMK 3. Have experience as a Call Center or Ticketing Reservation Agent 4. Fluent in english especially conversation 5. Familiar with Salesforce, Sabre, Amadeus, Galileo System 6. Ready join ASAP **Job Types**: Full-time,...

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases,...

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing...

**Deskripsi Pekerjaan** Tanggung jawab: - Memberikan solusi, alternatif atau saran untuk mencapai kepuasan konsumen - Menangani pengaduan konsumen atau melakukan eskalasi, dengan empati, profesionalisme dan focus terhadap penyelesaian masalah - Melakukan investigasi dan _troubleshooting _terhadap pengaduan konsumen, serta mengidentifikasi sumber masalah...

We are seeking a Senior Leader in Customer Care to join our team. In this role, you will be responsible for leading our customer support, service operations, and experience strategies in the fintech industry.This is a customer-centric role that requires a strong understanding of fintech regulations, customer support best practices, and digital banking...

WE ARE... Car Glass Indonesia is a young, passionate web startup operating in London and Copenhagen. Our mission is to make it super simple to replace car glass and windscreens with unmatched customer care. The platform provides an “on location” car glass replacement service in Indonesia. Our goal is to provide instant and easy online service with a...

NH Korindo Sekuritas Indonesia is seeking a dedicated and customer-oriented individual to join our team as a Customer Care and Services Staff. As part of our Customer Care and Services team, you will play a vital role in ensuring that our clients receive exceptional service and support. **Key Responsibilities**: - **Client Communication**: Act as the...

**职务名称**: FedEx Express APAC **Job Title**: ID0828: Manager Customer Care **职务申请 ID**: RC170066 **地点**: Jakarta, 印度尼西亚 **职务类型**: Regular Customer Support; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team) Education: Bachelor’s degree or equivalent, in any discipline...

Customer Support; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team) Education: Bachelor’s degree or equivalent, in any discipline Experience: Four (4) years of relevant work experience FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action...