Customer Care Executive

1 week ago

Jakarta, Indonesia Siemens Mobility Full time

**Job ID**:

- 376340**Company**:

- PT Siemens Healthineers Indonesia**Organization**:

- Siemens Healthineers**Job Family**:

- Customer Services**Experience Level**:

- Mid-level Professional**Full Time / Part Time**:

- Full-time**Remote vs Office**:

- Hybrid (Remote/Office)**Contract Type**:

- Permanent- Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Then come and join **Indonesian team** as** Customer Care Executive **to give the best customer call solution and informative as front-liner to the customer.

**Your tasks and responsibilities**:

- You will be responsible to validate customer information and differentiate customer contract status
- You will create as well as monitor notification
- You will be responsible to forward technical service task, administrative & licensing, and follow-up services to the relevant stakeholders
- You will be as a coordinator to dispatch CSE for onsite visit, preventive maintenance visit, and spare part replacement
- You will be reporting service ticket, status of equipment and spare part usage**Your qualifications and experience**:

- Hold a successfully completed Degree in Communication or equivalent
- Minimum 2 years’ experience in Medical Device industry or Healthcare
- Experience in handling customer and channeling communication to internal

**Your attributes and skills**:

- You are self-driven, motivated and have a positive work attitude
- You have excellent communication and interpersonal skills
- You are convenient to have direct discussion with people
- You are proficient in English both written and spoken

**Our global team**:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

**Our culture**:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site here.

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