Current jobs related to Customer Care B2B Team Leader - Jakarta - tiket.com

  • Customer Care B2B Team Leader

    4 weeks ago

    Jakarta, Indonesia Global Tiket Network Full time

    Job purpose: Customer Care B2B Team Leader is responsible to ensure all B2B notification running well as per agreed KPI & SLA **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases, providing settlement solutions and recovering to achieve customer satisfaction. - Manage Customer Care B2B teams (Agents) performance...

  • Customer Care B2B Team Leader

    3 days ago

    Jakarta, Indonesia Global Tiket Network Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing...

  • Customer Care B2B Jr Supervisor

    4 weeks ago

    Jakarta, Indonesia Global Tiket Network Full time

    Job purpose: Customer Care B2B Jr Supervisor is responsible to ensure the CC B2B Team running well as per agreed KPI & SLA by being an intermediary between the operational functions of customer service and Customer Care Management and to provide insights for Customer Care management to formulate the strategies to increase customer satisfaction **Your main...

  • Customer Care Training Team Leader

    4 weeks ago

    Jakarta, Indonesia Global Tiket Network Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. - That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid Customer Care Training Team Leader is responsible for ensuring training sessions are...

  • Customer Care Training Team Leader

    4 weeks ago

    Jakarta, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid Customer Care Training Team Leader is responsible for ensuring training sessions are...

  • Team Leader Akuisisi Merchant B2B

    7 days ago

    Jakarta, Indonesia PT Qreativo Inti Abadi Full time

    Lowongan Kerja Team Leader B2B merchant BNPL Kriteria: - Pria - Min Lulusan SMA sederajat - Berpengalaman di bidang yang sama min 1 tahun - Berpengalaman di B2B merchant dan Leader - Memiliki jaringan luas dan memiliki team sendiri di utamakan - Terbiasa dengan target dan terbiasa dengan tekanan - Memiliki laptop sendiri Benefit: - Gaji Pokok -...

  • Customer Care Manager

    2 weeks ago

    Jakarta, Indonesia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Customer Care Lead

    7 days ago

    Jakarta, Indonesia Alterra Indonesia Full time

    Make sure customer care agent meet the SLA regarding solve the complaint from customer Manage all agents to have more knowledge regarding product and promotion Make sure the answer from the agent is the same as the question from the customer. Create reporting regard Customer satisfy (C-SAT), Aging ticket, top of complain, and SLA. **Report weekly...

  • Customer Care Executive

    1 week ago

    Jakarta, Indonesia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Team Leader Spg

    4 weeks ago

    Jakarta, Indonesia PT.Tritunggal Multi Cemerlang Full time

    Kualifikasi: - Pendidikan mínimal SMA. - Maksimal usia 35 tahun. - Berpengalaman sebagai Team Leader/Coach dan pernah handle SPG. - Bersedia mobile. - Memiliki dan dapat mengendarai kendaraan bermotor. - Memiliki SIM C aktif. - Diutamakan yang berdomisili Jakarta Utara atau Jakarta Barat. Jobdesk: - Bertanggung jawab terhadap pelaksanaan EDUKASI produk...

  • Customer Care Executive

    2 weeks ago

    Jakarta, Indonesia Siemens Mobility Full time

    **Job ID**: - 376340**Company**: - PT Siemens Healthineers Indonesia**Organization**: - Siemens Healthineers**Job Family**: - Customer Services**Experience Level**: - Mid-level Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - Permanent- Do you want to join us in helping to fight the...

  • Customer Care Manager

    4 weeks ago

    Jakarta, Indonesia PT SUPER SPRING Full time

    Develop and implement client services standard operation procedures (SOP). - Ensure that the Customer Care team is working efficiently. - Handling inquiries related within the Customer care Department to ensure the effectiveness and on-time implementation. - Monitor the customer care department, internal databases that consist the information are clear and...

  • Customer Care Manager

    1 day ago

    Jakarta, Indonesia PT SUPER SPRING Full time

    Develop and implement client services standard operation procedures (SOP). - Ensure that the Customer Care team is working efficiently. - Handling inquiries related within the Customer care Department to ensure the effectiveness and on-time implementation. - Monitor the customer care department, internal databases that consist the information are clear and...

  • Customer Care Staff

    4 weeks ago

    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...

  • Customer Care Staff

    1 week ago

    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...

  • Customer Care Staff

    1 day ago

    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...

  • Customer Care

    2 weeks ago

    Jakarta, Indonesia PT. Labora Duta Anugrah Full time

    Dibutuhkan Resepsionis untuk lokasi di Pancoran, Jakarta Selatan, kualifikasi: - Pria / Wanita - Usia maks. 30 tahun - Good looking - Good Communication skill - Tinggi badan Wanita min. 160 cm - Tinggi badan Pria min. 172 cm - Berat badan proposional - Familiar dengan lingkungan Mall - Dapat mengoperasikan ms. Office (Word, Excel, dll) - Pengalaman Customer...

  • Customer Care

    2 weeks ago

    Jakarta, Indonesia PT SUPER SPRING Full time

    PT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...

  • Customer Care

    3 days ago

    Jakarta, Indonesia PT SUPER SPRING Full time

    PT SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan). Bekerja sama dengan penyedia peta: GoogleMaps dan operator terbaik di Indonesia: Telkomsel. Saat ini SUPERSPRING memiliki 43 kantor cabang di seluruh Indonesia...

  • Customer Care

    2 weeks ago

    Jakarta, Indonesia PT Jaya Makmur Indonesia Full time

    Kualifikasi: - Pria/ Wanita - Usia Max 30 tahun - Pendidikan D3 Pemasaran - Berpengalaman di bidang customer care/service min 1-2 tahun - Cekatan, Jujur dan bertanggung jawab Jobsdesc: - Handling customer - memberikan informasi yang jelas mengenai ketersediaan produk kepada customer - Menerima komplain, follow up dan menyelesaikan komplain customer Jenis...

Customer Care B2B Team Leader

4 weeks ago

Jakarta, Indonesia tiket.com Full time

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam Making sure that our 17+ million users have the best experience in crafting their own adventure.

**Your main duties in flying with us**:

- Monitoring every request and complaint, analyzing cases, providing settlement solutions, and recovering to achieve customer satisfaction.
- Manage Customer Care B2B teams (Agents) performance by ensuring that issues handling related to B2B can run according to the target to achieve excellent service.
- Report the results of the development of each issue to Customer Care B2B Supervisor for service improvement.
- Ensure all Customer Care B2B Agents achieve the KPIs
- Ensure Refund, Case Management, B2B Helpdesk, and Preflight/ Rebooking Team SOP is well implemented
- Ensure all cases related to Refund, Case Management, B2B Helpdesk, and Preflight/Rebooking Team are solved within SLA.
- Coordinate with partners / 3rd parties to solve occurring issues

**Mandatory belongings that you must prepare**:

- Experience at least 3 years as Customer Care Agent
- Minimum Bachelor Degree from any major
- Experienced in handling international flights (GDS, Sabre, Galileo, Amadeus etc)
- Fluent in speaking and writing using Indonesian and English
- Strong product knowledge
- Good leadership sense
- Good negotiation skill
- Good analytical thinking
- Experienced and familiar with contact center operations
- Strong customer service orientation
- Willing to work in shift mode