Helpdesk & Monitoring Supervisor

**Main Function** Responsible and has high initiative and analytical thinking to bridge, analyze, provide solutions to the gap between the needs of the Helpdesk Monitoring & Operation Strategy Division, especially for helpdesk and monitoring with technological solutions. Understanding how changes based on changes in processes, products, and services can...

Requirement: - A recent fresh graduate in Computer Sciences, Information Technology or related field is preferred - At least 1 year of working experience in IT Helpdesk or related position - Has basic knowledge of computer hardware, software, and OS - Good understanding basic & advanced network monitoring, security system & IT Service Management -...

Owns overall responsibility for the IT Helpdesk Digital Support, Ensures all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately Manage performance and development of team members; and complied to IT policies and processes to ensure consistent quality of service at a best cost. Utilizing relationship...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**Responsibilities** - Procure, configure, track and maintain all IT assets and devices, not limited to computers/laptops, networks/routers, printers, mobile phone and software(s) for all employees according to company standard. - Establish vendor engagement, pricing and purchase SLA. - Set up IT assets and maintenance system to ensure ticketing, SLA, up to...

REQUIREMENTS Bachelor of Information Technology/Information System - Having experience as Helpdesk/SME - Has the initiative to solve problems and coordinate with another team - Having good communication skills - Available position: 5 slots - Project-Based: Jakarta - Indonesia RESPONSIBILITIES To monitoring the incidents/requests - To carry out...

Monitoring ticket helpdesk dalam tools project management (SFDC) setiap hari. Menangani keluhan pelanggan Berkordinasi dengan team lead/ PM dalam pencarian Engineer untuk menyediakan solusi atau pertanyaan yang disampaikan melalui helpdesk ticketing Memastikan engineer tuntas dalam menyediakan solusi atau pertanyaan yang disampaikan oleh...

Supervise and receive complaints related to IT and follow up until the problem is solved Supervise the setting process on the user's computer Make weekly, monthly and annual work reports to Department Head Minimum Bachelor's degree Majoring Informatics Engineering / Computer Science / Informatics System 5 years experience in IT Helpdesk Have a good skill...

What will be your main function and you will collaboration with: Field Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Field Troubleshooter is typically involved in resolution of callouts or other complex technical issues if the Technical Helpdesk...

Job Descriptions: - Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction - Ensures the accuracy of the support / resolution provided by reviewing the...

Jakarta Engineering Entry Level IT Helpdesk Engineer is the backbone of our business. You will help to develop a competitive advantage by defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver...

COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...

Monitor SLA, OLA, and achievement closely with related stakeholders and vendors Manage cataloque and SLA parameter in Helpdesk system. Provice data and report to related stakeholders in scope of ITTM systems and services. Understanding the contract or agreement between IT and related vendor, especially in Service Level Agreement (SLA) section. Monitor...

Menyelesaikan keluhan dan masalah pertanyaan pelanggan dengan cara yang terorganisir dan akurat untuk memastikan kepuasan pelanggan.- Sebagai gerbang utama untuk tiket yang datang dari pelanggan dan melakukan proses tindak lanjut sampai dengan berhasil mengeskalasikan ke bagian/unit yang benar. - Follow-up ke unit lain untuk penyelesaian tiket. - Follow-up...

Deskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Operasional IT - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan Support terhadap user untuk...

Moladin is a leading omnichannel used car dealer in Indonesia that empowers agents and micro-dealers by using technology to simplify the transaction process and enable a better customer experience. Moladin has unleashed the entrepreneurial spirit of its rapidly growing network of more than 15,000 agents and dealers by creating a full-stack digital automotive...

Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment - Responding in a timely manner to...

Deskripsi Pekerjaan: - Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Request terkait Operasional IT Harian 24x7 - Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait - Melakukan...

Job purpose: Customer Care B2B Jr Supervisor is responsible to ensure the CC B2B Team running well as per agreed KPI & SLA by being an intermediary between the operational functions of customer service and Customer Care Management and to provide insights for Customer Care management to formulate the strategies to increase customer satisfaction **Your main...

Deskripsi Pekerjaan: - Sebagai Team Lead untuk tim First Level Support dalam melakukan respon Insiden dan Service Request Request terkait Operasional IT Harian 24x7 - Membantu Melakukan monitoring pekerjaan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian - Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses...