Business Development Manager, Indonesia BPO Services

2 weeks ago


Jakarta, Jakarta, Indonesia Dion Full time

At Dion, we are seeking an experienced Senior Operations Manager to oversee client-facing BPO operations and drive operational excellence in the context of e-commerce and social commerce services.

The ideal candidate will thrive in a fast-paced, adaptive environment and excel in building strong internal and external collaborations.

Main Responsibilities

  • Manage daily operations and maintain financial performance by tracking and forecasting P&L.
  • Collaborate with clients to align objectives and deliver high-quality service.
  • Provide leadership to operations teams, ensuring smooth project delivery and adherence to KPIs.
  • Identify and address challenges across the service program, ensuring effective solutions.
  • Conduct quality evaluations and provide actionable insights to improve operational efficiency.

Requirements

  • Minimum of 5 years of experience in BPO operations, with a proven track record of handling large teams and achieving results.
  • At least 3 years of experience in a client-facing role, preferably as a Senior Operations Manager.
  • Fluency in English, supported by experience such as overseas study or working in a multicultural environment.
  • Knowledge of e-commerce or social commerce operations.
  • University degree and higher education.

Competitive Salary and Benefits

We offer a competitive salary of approximately IDR 120,000,000 per annum, along with full social and health insurance, support for housing expenses during the three-month training period, and support for VISA applications for family members.

About Dion

Dion is a leading global BPO provider specializing in Contact Center operations, Digital Marketing, and Engineering Solutions. We have a strong presence across multiple regions and are dedicated to delivering exceptional service and fostering an employee-focused environment.



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