BPO Operations Director
1 month ago
Job Overview
The Operations Director at Dion is responsible for overseeing the daily management of BPO operations, ensuring seamless execution and achievement of key performance indicators. This role demands exceptional leadership, adaptability, and the ability to thrive in a fast-paced environment.
About the Role
The ideal candidate will have 5 years of experience in BPO operations, with at least 3 years as an Operations Manager in a BPO setting. Fluency in Japanese (JLPT N1) and English (C1 certification) is required. Experience living in Japan or working with Japanese organizations is also desirable.
Key Responsibilities
- Manage daily operations and monitor team performance to meet project goals.
- Collaborate with internal stakeholders to ensure seamless service delivery.
- Oversee resource allocation and workforce optimization.
- Prevent and address compliance risks while maintaining operational efficiency.
- Foster a culture of adaptability and collaboration to align with social commerce demands.
Required Skills and Qualifications
- Strong leadership skills and the ability to manage diverse teams.
- University degree or equivalent higher education qualification.
Benefits
- Competitive salary: IDR 150,000,000 - IDR 200,000,000 per year.
- Full social and health insurance.
- Support for housing expenses during the three-month training period.
- Support for VISA application for family members.
- Multinational work environment with opportunities to collaborate with global teams.
Location
Jakarta, Indonesia.
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