Director of Operations

3 months ago

Jakarta, Indonesia Hilton Full time

Director of Operations

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members' trainings. He / she ensures the highest levels of customer satisfaction.

**What will I be doing?**

As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:

- Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
- In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
- Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
- Train and implement Hilton standards and related departmental regulations.
- Conduct routine inspections of all areas of the hotel to ensure that the hotel's hardware and software are in optimum condition.
- Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
- Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
- Manage all direct reports professionally, encouraging good teamwork and operations.
- Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
- Conduct regular Operations meetings including all direct reports.
- Supervise team members' performance and grooming daily.
- Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
- Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
- Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
- Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
- Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
- Evaluate competitors' products and price policies twice a year.
- Ensure that VIP guests receive the care and service they deserve every day.
- Adhere to the hotel's security and emergency policies and procedures.
- Assist the General Manager in all activities and functions related to the daily operations of the hotel.
- Complete relevant tasks assigned by the General Manager.
- Acting deputy in the General Manager's absence.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Carry out any other reasonable duties and responsibilities as assigned.

**What are we looking for?**

A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Hospitality: Passionate about delivering exceptional guest experiences.
- Integrity: Do the right thing, all the time.
- Leadership: Strive to be leader in our industry and in our communities.
- Teamwork: A team player in everything you do.
- Ownership: Take ownership of your actions and decisions.
- Now: Operate with a sense of urgency and discipline.
- College degree or equivalent.
- At least 3 years of relevant experience.
- Experienced in the Hospitality, Travel or Leisure industry management.
- Proficient in English and Chinese to meet business needs.
- Proficient in Microsoft Office.
- Strong commercial acum

  • Operation Director

    3 months ago

    Jakarta, Indonesia Tetra Tech Full time

    Tetra Tech provides best-in-class energy consulting services for clients worldwide. Our work advances clean energy to achieve climate and decarbonization goals; creates sustainable utilities and modern grids; and promotes gender equality and economic inclusivity at the energy nexus. **Position Summary & Job Purpose**: Sustainable Energy for Indonesia's...

  • Director of Operations

    3 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible for the efficient running of the division in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to...

  • Director of Photography and Camera Operator

    3 months ago

    Jakarta, Indonesia Wola Design Studio Full time

    Wola Design Studio is a digital agency based in Jakarta. We are looking for an experienced Freelance Director of Photography and Camera Operator to join our team. You will be working on various video production projects, with production locations mainly in Jabodetabek. **Job Specifications** Operate camera equipment to capture high-quality footage in a...

  • Director of Finance

    3 months ago

    Jakarta, Indonesia The Nature Conservancy Full time

    **OFFICE LOCATION**: Jakarta, Indonesia Jakarta-Indonesia Program Office **WHO WE ARE**: Yayasan Konservasi Alam Nusantara (YKAN) is a non-profit organization which was established in Indonesia in 2014. With the mission to protect lands and water on which all life depends, YKAN provides innovative solutions for realizing harmony between nature and humans,...

  • Operational Director

    2 months ago

    Jakarta, Indonesia PT Humana International Indonesia Full time

    **Director of Operations - Hotel Chains - Jakarta** **Job Summary** Plan, direct, develop, and determine all activities related to hotel business management through the preparation, implementation, and evaluation of work plans, both short-term, medium-term, and long-term, which are aligned with the hotel business strategy in order to support the...

  • IT & Operations Director

    3 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company** Our client who is one of the Indonesia's leading facilities management and food services companies is seeking a highly skilled and experienced IT & Operations Director **Responsibilities**: 1. IT Strategy and Leadership: - Develop and implement the company's IT strategy, aligning it with the overall business objectives. - Provide...

  • Operation Director

    3 months ago

    Jakarta, Indonesia HBA Hirsch Bedner Associates Full time

    **About this role**: This role is based in our Jakarta office and you will be a key member of our wider Studio HBA team. The portfolio from this team includes projects from major hotel operators. **Job Summary**: As the Operation Director, you will have strong experience in project & resource planning in architectural / interior design industry in order to...

  • Assistant Director Health Division

    6 days ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: HLTH/ADR/046 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Health Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and thereby contribute...

  • Operations Director

    5 months ago

    Jakarta, Indonesia PT 8 Elements Full time

    Planning, designing, implementing and controlling business operations to secure the long-term success of the Company. Your role is a key member of the senior management team and you will be reporting to the owner of the company (CEO). You will have to improve and maintain control of diverse business operations, so we expect you to be an experienced,...

  • Regional Operations Director

    3 months ago

    Jakarta, Indonesia Water.org Full time

    **About Water.org**: 1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empower a...

  • Assistant Director of Sales

    4 months ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: - The Assistant to Director of Sales & Marketing performs her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing. - Ensure smooth running operation of the Division’s administrative functions. - Co-operate with all departments for smooth...

  • Assistant Director Education, Youth

    6 days ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: EYSD/ADR/047 **Opening Date**: 13/09/2024 **Job Title**: Assistant Director Education, Youth & Sports Division **Closing Date**: 12/10/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Deputy Director for Arbitration and Adr, Consultant

    4 months ago

    Jakarta, Indonesia International Chamber of Commerce (ICC) Full time

    ICC Indonesia is recruiting a Deputy Director - Arbitration and ADR to raise the profile of the ICC International Court of Arbitration and ICC Dispute Resolution Services in the region, help acquire new users and expand existing user relationships. As the institutional representative of over 45 million businesses in more than 170 countries, the...

  • Retail Operations Director

    5 days ago

    Jakarta, Jakarta, Indonesia Potentia HR Consulting Full time

    About the RolePotentia HR Consulting is seeking a highly skilled and experienced Retail Operations Director to lead our retail operations and drive business growth. As a key member of our team, you will be responsible for developing and implementing strategies to achieve sales, operations, and organizational goals.Key ResponsibilitiesDevelop and Implement...

  • Assistant Director of Catering

    4 months ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: - The Assistant to Director of Catering performs her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing. - Ensure smooth running operation of the Division’s administrative functions. - Co-operate with all departments for smooth running...

  • Director Organizational Development

    3 months ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff. We have strong values, embrace diversity and...

  • Assistant Director Political Cooperation Division 1

    2 weeks ago

    Jakarta, Indonesia Association of Southeast Asian Nations Full time

    **Job Reference Number**: PCD1/ADR/021/R1 **Opening Date**: 30/08/2024 **Job Title**: Assistant Director Political Cooperation Division 1 **Closing Date**: 30/09/2024 The Association of Southeast Asian Nations (ASEAN) was founded in 1967 with the purpose of promoting regional cooperation in Southeast Asia, in the spirit of equality and partnership and...

  • Assistant Director of F&b

    3 months ago

    Jakarta, Indonesia Antal International Full time

    A great Opportunity to join as a Asst Director of F&B in a Luxury 5 star hotel in Jakarta You will be responsible for the efficient running of the department in line with Hotel International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Food & Beverage is responsible to function...

  • Ms Operation Director

    3 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description - Develop and implement strategies to optimize the performance, scalability and reliability of the network infrastructure. - Oversee the timely design, deployment and maintenance of network equipment. - Ensure adherence to industry best practices and standards for network configuration, security and performance. - Implement network monitoring...

  • Country Director

    3 months ago

    Jakarta, Indonesia ChildFund International Full time

    **About ChildFund** ChildFund is a child-focused international development organization that works in 24 countries to connect children with the people, resources and institutions they need to grow up healthy, educated, skilled and safe, no matter where they are. ChildFund is cultivating a diverse, equitable, inclusive, and accessible environment where...