Director of Operations Excellence

2 weeks ago


Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time
Job Title: Director of Operations Excellence

Salary: $120,000 - $180,000 per year

About the Role

We are seeking a strategic and results-driven Director of Operations Excellence to lead the smooth functioning of our growing network of clinics. This pivotal role will involve managing daily operations, driving business performance, improving customer experience, optimizing costs, and ensuring efficient supply chain management.

Key Responsibilities
  • Strategic Leadership:
    • Serve as the liaison between the corporate office and clinic teams, ensuring alignment with company objectives and effective implementation of business initiatives.
    • Gather actionable insights from clinic teams and communicate findings to the corporate office to inform business strategies and decisions.
    • Build strong relationships with clinic managers and staff, providing mentorship and support to ensure alignment with the company's overarching goals.
  • Operational Efficiency:
    • Oversee daily clinic operations, ensuring smooth processes and strict adherence to company policies and standard operating procedures (SOPs).
    • Develop and implement processes to improve resource utilization and reduce operational costs.
    • Establish and track key performance indicators (KPIs) to evaluate clinic performance and identify areas for operational improvement.
    • Drive clinic-level sales by actively managing staff performance and operational standards.
  • Customer Experience Focus:
    • Champion exceptional customer satisfaction and experience as a critical element of business success.
    • Identify and implement opportunities to enhance the customer journey, including reducing wait times, improving service quality, and introducing innovative customer engagement initiatives.
    • Monitor and improve customer feedback systems, ensuring prompt resolution of concerns and continuous improvement in service delivery.
  • Supply Chain and Cost Management:
    • Oversee supply chain operations, ensuring that inventory levels are optimized while minimizing excess stock and associated costs.
    • Monitor and control operational expenses, proactively identifying opportunities to reduce costs across the clinic network.
    • Collaborate with procurement and logistics teams to ensure the timely and efficient delivery of supplies to clinics.
Ideal Candidate
  • Proven experience managing large-scale operations in a fast-paced and dynamic environment.
  • High energy, enthusiasm, and a proactive, hands-on approach to solving complex problems.
  • Exceptional organizational and time management skills, with the ability to prioritize and meet deadlines effectively.
  • Strong leadership and interpersonal skills with an assertive attitude.
  • Excellent analytical skills, with a focus on identifying and resolving operational challenges.
  • Customer-focused mindset, with a passion for delivering exceptional customer experiences.
  • Solid understanding of supply chain management and cost control practices.
How to Apply

Qualified candidates should submit their applications, highlighting relevant experience and qualifications.



  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time

    About the Role: As a key member of our team at Potentia HR Consulting, we are seeking a highly motivated and results-driven Operations Director to lead the smooth functioning of our growing network of clinics. This pivotal role will involve managing the daily operations of the clinics, driving business performance, improving customer experience, optimizing...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Archipelago International Full time

    We are seeking a highly skilled Hotel Operations Specialist to drive our sales process and support the Director of Business Development in achieving the company's growth objectives.Key Responsibilities:Sales Strategy Execution: Develop and execute sales strategies to identify new business opportunities within the hospitality industry, leveraging your...


  • Jakarta, Jakarta, Indonesia MyRobin Full time

    Company OverviewMyRobin is a dynamic organization committed to delivering exceptional operational results.Salary: The estimated salary for this role is $60,000 per year, commensurate with experience and qualifications.Job Description:We are seeking a highly motivated and detail-oriented Operational Excellence Analyst to join our team. As an Operational...


  • Jakarta, Jakarta, Indonesia Potentia HR Consulting Full time

    Job OverviewPotentia HR Consulting is seeking a highly skilled Retail Operations Director to oversee the success of our stores in Jakarta. As a key member of our team, you will be responsible for driving store performance and ensuring the highest level of customer satisfaction.Salary & BenefitsThe estimated annual salary for this role is IDR 250,000,000 -...


  • Jakarta, Jakarta, Indonesia Dion Full time

    Job OverviewThe Operations Director at Dion is responsible for overseeing the daily management of BPO operations, ensuring seamless execution and achievement of key performance indicators. This role demands exceptional leadership, adaptability, and the ability to thrive in a fast-paced environment.About the RoleThe ideal candidate will have 5 years of...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Archipelago International Full time

    Archipelago International - Business Development ExecutiveWe are seeking a highly skilled and experienced Business Development Executive to join our team. As a key member of our sales department, you will be responsible for driving the sales process, managing sales administration tasks, and supporting the Director of Business Development in achieving the...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time

    Role SummaryWe are seeking a highly motivated Commodity Trading Operations Specialist to join our dynamic team at Potentia HR Consulting. As a key member of our operations group, you will play a vital role in ensuring the smooth execution of physical commodity services.About the Role:This exciting opportunity offers the chance to work with prominent...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time

    Job Overview We are seeking a skilled Sales Operations Manager to promote our automation and electrical products to end-users and dealers. The ideal candidate will have experience in sales or sales engineering for automation and electrical products.Key ResponsibilitiesDevelop and implement sales strategies to promote our products to end-users and...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Archipelago International Full time

    About the RoleWe are seeking a highly experienced Senior Hotel Operations Manager to join our team at Archipelago International.Job Summary:The successful candidate will be responsible for leading and managing a team of engineers to ensure seamless hotel operations, focusing on mechanical and electrical maintenance, repairs, and...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Archipelago International Full time

    Archipelago International is seeking a dynamic and motivated Business Development Executive to join our team. As a key member of our sales team, you will be responsible for driving the sales process, managing sales administration tasks, and supporting the Director of Business Development in achieving the company's growth objectives.The ideal candidate will...

  • Operation Director

    2 months ago


    Jakarta, Jakarta, Indonesia Michael Page Indonesia Full time

    Join a solid Group as a Senior in a growing business. Lead dealership departments, ensure customer satisfaction, and oversee operations. Manage finance, inventory, and compliance. The successful candidate will have 15+ years experience in Automotive Industry, a Bachelor Degree, and strong communication skills.


  • Jakarta, Jakarta, Indonesia Azeus Systems Limited Full time

    Job OverviewAzeus Systems Limited is seeking a seasoned Strategic Global Marketing Director to spearhead our marketing efforts and drive business growth. This role requires a dynamic professional with extensive experience in global marketing, a proven track record of success, and excellent leadership skills.


  • Kota Administrasi Jakarta Pusat, Jakarta, Indonesia Czarnikow Full time

    Key ResponsibilitiesCzarnikow seeks a Financial Markets Manager to lead origination and deal leadership in corporate finance and consulting. The ideal candidate will have a strong focus on origination, deal negotiation, and execution, with a proven track record in originating and leading M&A transactions.Key Skills10+ years of experience in investment...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time

    Job Title: Highly Skilled Stores CoordinatorEstimated Salary: IDR 35,000,000 - 50,000,000 per annumLocation: Jakarta Selatan, IndonesiaAbout the RoleWe are seeking a highly skilled and experienced Stores Coordinator to join our team at Potentia HR Consulting. As a key member of our operations team, you will be responsible for managing our stores inventory,...


  • Jakarta, Jakarta, Indonesia People Profilers Vietnam Full time

    Job Overview">Sales Director position based in Jakarta, IndonesiaPeople Profilers Vietnam is seeking a highly experienced Sales Director to lead the company's sales efforts in the infrastructure sector. This role requires someone with a strong background in business development and sales, preferably in the water treatment industry.">About the Role">Pursue...


  • Jakarta, Jakarta, Indonesia Aristotle Teachers Full time

    At Aristotle Teachers, we are seeking a visionary leader to take on the role of Head Teacher at one of our flagship institutions in Jakarta. This esteemed school provides a nurturing family-like environment, emphasizing personalized learning, and offers a curriculum that includes the Singapore, Cambridge, and IB programs.The successful candidate will be...


  • Jakarta, Jakarta, Indonesia Archipelago International Full time

    We are seeking an experienced Hotel Director to oversee the daily operations of our hotel in the Jabodetabek Region.Job Description:Oversee and be responsible for the efficient management of the hotel's day-to-day activities.Create and review management reports, ensuring effective cost control for hotel expenses.Recruit, train, and develop the hotel staff,...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Archipelago International Full time

    Unlock Opportunities in Hospitality TechnologyWe are seeking a highly motivated and experienced Hospitality Industry Business Growth Specialist to join our team at Archipelago International.About the RoleThis is an exciting opportunity for a seasoned professional to drive business growth, develop strategic partnerships, and deliver exceptional results in the...


  • Jakarta, Jakarta, Indonesia Archipelago International Full time

    About Archipelago InternationalArchipelago International is a leading hospitality management company that operates a portfolio of hotels across Indonesia.Job SummaryWe are seeking an experienced Sales Director for Indonesian Market Expansion to join our team in Jakarta. The ideal candidate will have a proven track record in sales, preferably in the...


  • Jakarta, Jakarta, Indonesia People Profilers Vietnam Full time

    Job OverviewWe are seeking a highly experienced Business Development Director to lead our sales efforts in Jakarta, Indonesia.Company OverviewPeople Profilers Vietnam is a leading provider of business solutions in the water and infrastructure sector. We are committed to delivering high-quality services to our clients and partners.Estimated SalaryRoughly 5...