BPO Operations Lead

2 days ago


Jakarta, Jakarta, Indonesia Dion Full time

About Dion

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Dion is a leading global BPO provider specializing in Contact Center operations, Digital Marketing, and Engineering Solutions.

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We are dedicated to delivering exceptional service and fostering an employee-focused environment.

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Job Description

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The Senior Operations Manager will oversee client-facing BPO operations, ensuring that all services meet the client's needs and business objectives.

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You will manage key client relationships while driving operational excellence in the context of e-commerce and social commerce services.

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Key Responsibilities

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Manage daily operations and maintain financial performance by tracking and forecasting P&L.

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Collaborate with clients to align objectives and deliver high-quality service.

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Provide leadership to operations teams, ensuring smooth project delivery and adherence to KPIs.

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Identify and address challenges across the service program, ensuring effective solutions.

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Conduct quality evaluations and provide actionable insights to improve operational efficiency.

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Requirements

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At least 5 years of experience in BPO operations, with a proven track record of handling large teams and achieving results.

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Fluency in English, supported by experience such as overseas study or working in a multicultural environment.

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Benefits

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Competitive salary: IDR 120,000,000 - IDR 180,000,000 per year.

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Full social and health insurance.

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Support for housing expenses during the three-month training period.

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Support for VISA applications for family members.

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Multinational work environment with opportunities to collaborate with global teams.

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Working Conditions

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Normal working hours.

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Working Location: Jakarta, Indonesia.

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This role is open to any nationality eligible to work in Indonesia.

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What We Offer

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An opportunity to work with a leading global BPO provider.

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A chance to develop your skills and expertise in BPO operations.

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A competitive salary and benefits package.

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A multinational work environment with opportunities to collaborate with global teams.

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Please note that the estimated salary range is based on industry standards and may vary depending on individual qualifications and experience.



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