BPO Operations Lead
2 days ago
About Dion
">Dion is a leading global BPO provider specializing in Contact Center operations, Digital Marketing, and Engineering Solutions.
">We are dedicated to delivering exceptional service and fostering an employee-focused environment.
">Job Description
">The Senior Operations Manager will oversee client-facing BPO operations, ensuring that all services meet the client's needs and business objectives.
">You will manage key client relationships while driving operational excellence in the context of e-commerce and social commerce services.
">Key Responsibilities
">Manage daily operations and maintain financial performance by tracking and forecasting P&L.
">Collaborate with clients to align objectives and deliver high-quality service.
">Provide leadership to operations teams, ensuring smooth project delivery and adherence to KPIs.
">Identify and address challenges across the service program, ensuring effective solutions.
">Conduct quality evaluations and provide actionable insights to improve operational efficiency.
">Requirements
">At least 5 years of experience in BPO operations, with a proven track record of handling large teams and achieving results.
">Fluency in English, supported by experience such as overseas study or working in a multicultural environment.
">Benefits
">Competitive salary: IDR 120,000,000 - IDR 180,000,000 per year.
">Full social and health insurance.
">Support for housing expenses during the three-month training period.
">Support for VISA applications for family members.
">Multinational work environment with opportunities to collaborate with global teams.
">Working Conditions
">Normal working hours.
">Working Location: Jakarta, Indonesia.
">This role is open to any nationality eligible to work in Indonesia.
">What We Offer
">An opportunity to work with a leading global BPO provider.
">A chance to develop your skills and expertise in BPO operations.
">A competitive salary and benefits package.
">A multinational work environment with opportunities to collaborate with global teams.
">Please note that the estimated salary range is based on industry standards and may vary depending on individual qualifications and experience.
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