Operational Director

1 day ago


Jakarta, Indonesia PT Humana International Indonesia Full time

**Director of Operations - Hotel Chains - Jakarta**

**Job Summary**

Plan, direct, develop, and determine all activities related to hotel business management through the preparation, implementation, and evaluation of work plans, both short-term, medium-term, and long-term, which are aligned with the hotel business strategy in order to support the achievement of business targets through hotel operational activities reliable.

**Strategic Planning**
- Plan, coordinate, execute, and supervise strategic planning through the elaboration of work plans (action plans) for each work unit of the Hotel.
- Manage the performance of all divisions through per-system current form management, including:

- Coordinating the preparation of KPIs from each division by setting goals and objectives for each Hotel work unit
- Ensuring the achievement of KPIs from each unit is aligned with the predetermined business strategy plans.
- Develop and manage budgets in the hotel business.
- Plan, direct, and monitor the effectiveness of resources so that operations can run effectively and efficiently.

**Business Operation**
- Plan, implement and monitor hotel business management operations based on the approved work plan.
- Ensuring the operational running of hotel management and managing costs in an integrated manner with reference to business plans or targets that have been set.
- Monitor and evaluate the performance of the hotel business and ensure that there are work programs to continuously improve this performance.
- Evaluate the running of business operations and provide directions for improvement.
- Propose new products/services to encourage hotel business development.

**Budget and Cost Control**
- Plan and manage the budgeting process based on work plans and programs to be implemented.
- Directing, monitoring, and evaluating program implementation and supervising budget absorption.
- Prepare financial reports on a regular basis (monthly, quarterly, semester, and annually) in the form of an executive summary to the Top Management regarding the performance of hotel management, so that it is in accordance with the established business plan/budget.

**Operational Control**
- Ensure engineering operations of all mechanical and electrical equipment run normally and ensure that maintenance activities are carried out regularly.
- Ensure that all activities provide excellent service so that customer satisfaction is met.
- Supervise and control all area operational activities in the Hotel environment area.

**SOP Improvement**
- Controlling all operational activities in accordance with the hotel's business processes, policies, and procedures (SOP).
- Review business processes, policies, and SOP procedures
- Review and recommend corrective actions so that work processes become effective and efficient.

**Team Management**
- Ensuring the existence of employee development and regeneration programs.
- Controlling the ongoing employee development process, so that they have excellent and professional work performance and humble behavior.
- Supervise the human resource management process to achieve high work productivity and achieve company goals.

**External Relations**
- Plan, implement, and evaluate service programs to customers to maintain a good corporate image.
- Ensuring that all complaints from customers can be resolved properly.
- Build good coordination and cooperation with the government and private agencies to create a harmonious cooperative relationship.
- Fostering good relations with the community/society.

**General Requirements**
- Minimum Bachelor's or Master’s degree majoring in Hospitality or Business.
- 15 years of working experience in the hospitality industry and a minimum of 5 years as Operation Director in a big hospitality company.
- Mastering and being able to implement business strategies, plans, and procedures.
- Be able to set comprehensive goals for performance and growth.
- Able to establish policies that promote corporate culture and vision.
- Oversee daily company operations and executive work (IT, Marketing, Sales, Finance, etc.)
- Able to lead employees to encourage maximum performance and dedication.
- Able to manage relationships with partners/vendors.

Jenis Pekerjaan: Penuh Waktu

Gaji: Dari Rp80.000.000 per bulan

Kemampuan Bekerja Jauh dari Rumah/Pindah Rumah:

- Jakarta: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diutamakan)


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