Business Development Manager
4 weeks ago
The Business Development Manager will be responsible for developing and growing partner relationships by identifying new opportunities, signing partnerships, and shepherding implementation. This role requires a seasoned business development professional with experience working in-country with partners on a regular basis.
Key Responsibilities- Increases sales while adding new programs and guarding against attrition of existing enrollments and accounts.
- Grows sales through solution selling methods and understands changing partner needs.
- Manages program planning and implementation.
- Assists the partner with enrollment growth via parent meetings, partner meetings, and other events.
- Works with partner to increase re-enrollments.
- Serves as the point-of-contact between the company and the partner.
- Responsible for assessing a partner's needs and finding ways to meet them in order to maintain good relationships.
- Ensures that partner needs are translated properly and understood by Service Manager and any other employees who may handle issues pertaining to the partner's work.
- Collaborates with Internal team and/or Service Manager to resolve partner issues and overcome challenges.
- Ensures partners receive requested products and services in a timely fashion.
- Communicates partner needs and demands to Service Manager and other company resources as needed.
- Assists with handling and responding to partner complaints, concerns, and questions to ensure that the partner receives the best possible experience.
- Ensures contract compliance.
- Coordinates timely collection of student tuition.
- Prepares complete, accurate, and detailed reports within established timelines on a weekly, monthly, and/or quarterly basis as needed or requested.
- Develops and implements strategic plans which maximize sales opportunities.
- Coordinates and provides ongoing support and training of company systems, services, and products to partners as needed.
- Drives cross-sell, upsell, and expansion opportunities within the region assigned.
- Bachelor's degree required.
- 2 to 4 years of relevant sales or partner support experience required.
- Interpersonal skills necessary to work cooperatively and effectively with individuals and groups.
- An effective listener who works and communicates priorities with a positive, solution-oriented mindset including the ability to influence outcomes.
- Excellent written, verbal, and digital communication skills across all departments and organizational levels.
- Strong organizational skills and attention to detail.
- Ability to coordinate resources and priorities.
- Strong analytical and problem-solving skills.
- Ability to complete tasks within a cross-functional matrixed environment.
- Adaptable and able to develop a practical view to meet challenges and find solutions.
- Excellent time management skill with a proven ability to meet deadlines.
- Ability to function well, individually and as part of a team in a high-paced and at times stressful environment.
- Proficiency with Microsoft Office Suite or related software and in CRM software and/or Smartsheet or other similar project management software.
- Ability to attend evening meetings to accommodate partners and the company as needed.
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