IT Business Solutions Analyst

4 weeks ago

Jakarta, Jakarta, Indonesia JT International S.A. Full time

Summary of the job description: We are seeking a D&IT Solutions Analyst to maintain and support a portfolio of applications, collaborate with business stakeholders to identify improvements, and drive efficiency through standardized processes.

We celebrate differences at JTI, where 46,000 people from around the world build their unique success story. 83% of employees feel happy working at JTI.

This role is responsible for maintaining and supporting a portfolio of applications, working with colleagues to standardize and drive efficiency. The candidate should broaden their technical and delivery skills using tools such as Freedom within a Framework, data management, ERP, and sales solutions.

The D&IT Solutions Analyst will engage with business stakeholders and D&IT partners to explore capability improvements, ensure a clear understanding of new capabilities requirements, and work with the Virtual team lead to understand existing tools that can cover business needs in line with the plan.

Key Responsibilities:
  • Capability Management:
    • Collaborate with business stakeholders to identify improvements for existing solutions.
    • Work to find existing solutions in JTI that have the required capabilities.
    • Help develop capabilities delivered by global teams and within regional/local solutions.
    • Explore with other regions' capabilities teams to maximize synergies and technology re-use.
  • Rollout of Central Systems:
    • Under the direction of the RPD, learn steps and effort required to rollout a system to more than one market in the region.
    • Work with other regions to gain knowledge and help deliver the solution faster in your region.
    • Support other regional teams by engaging them and helping them understand what you and the team learned for a successful deployment.
  • Freedom within a Framework:
    • Use low-code tools provided in the JTI environment to augment and deliver simple and short-term capabilities.
    • Be aware of the tools' ever-increasing functionality, how they work, and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience.
  • Service Delivery Management & Business Continuity / Security:
    • Ensure the company's business community is provided with appropriate support and training/development in business systems, software, and hardware to make effective and efficient usage of systems and resources and enable users to achieve business goals.
    • Ensure all shared D&IT applications/D&IT solutions under the incumbent portfolio are stable, reliable, and compliant to legislation (e.g., payroll, data sources, and data integrity, etc.) in the region.
    • Be responsible for incident management, problem management, and all aspects related to the application within the responsibility of the function assigned to the incumbent.
    • Ensure strategic alignment with Internal (e.g., BTS, I&O, GDC, Security) and External D&IT Service Providers.
  • Innovation:
    • Work with markets teams to cultivate ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operations.
  • Geographically Distributed Teamwork & Operations:
    • Be part of a geographically distributed team responsible for a function within the region (M&S, Finance, Data, etc.). Manage the application portfolio (or part of it) of that function, including operational excellence (incident management, maintenance, enhancement, and change request, problems, etc.) as well as managing demands and accountable for the execution of projects of that specific function.
    • At times, be seconded to the RPD to assist or run projects on behalf of the region.
    • Lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources, and launch.
    • During a crisis in one of the applications of the function portfolio, keep close communication with the Market/Cluster D&IT Lead to ensure right business impact and prioritization is given to the incident.
    • Play an important role as an expert in the technology stack of the function (sales apps, power apps, data, digital, etc.) looking for upskilling within that area of expertise and delivering via self-development or consultants' solutions to business demands.
  • D&IT Governance:
    • Be responsible for respective D&IT budgets for managed applications and services in the Region. Plan the AP/SP and LE processes and deliver financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change, and efficiency gained by the changes.
    • Optimize, control, and reduce costs when possible to improve regional budget efficiency and profitability.
    • Drive cost avoidance through alignment with corporate application standards (e.g., SAP for ERP, TME for the sales force, SAP HR for personnel master data) and seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio.
    • Govern system change control through compliance to D&IT policies, procedures, and standards, and decrease technology risk and reduce cost through following D&IT technology standards and guidelines.
Requirements:
  • University degree or equivalent, preferably in the IT area.
  • 3+ years' experience in the IT field, with 1+ of those years in IT Management of Business Solutions/Application teams.
  • Preferred background of employment experience in multinational companies. Good working knowledge of business and related processes in FMCG industry.
  • Fluent oral and written English.
  • Experience in at least 2 of the following new technology trends:
    • Microsoft PowerPlatform (PowerApps, PowerBI, PowerAutomate)
    • Microsoft Data Lake and Data Warehouse technologies
    • Field Sales Solutions
    • Online Sales, Loyalty, and payment systems
  • Business requirements analysis & process documentation
  • Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability.
  • Good financial and budgetary understanding.
  • Project management (medium to large-scale projects)
  • Business Analysis
  • Supplier management

Are you ready to take on this challenge? Build your success story at JTI.

What to Expect:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.

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