Business Development Manager

1 week ago


Yogyakarta, Yogyakarta, Indonesia Ruangguru Full time
Job Summary

We are seeking a highly motivated and experienced Branch Manager to lead our sales and marketing initiatives in the region. As a key member of our team, you will be responsible for directing all branch operations, including sales, marketing, and customer service.

About the Role
  1. Direct and monitor sales and marketing initiatives in the branch, ensuring alignment with company goals and objectives.
  2. Assess local market conditions and identify current and prospective sales opportunities, providing recommendations for improvement.
  3. Evaluate competitor pricing and sales initiatives, making data-driven decisions to stay ahead in the market.
  4. Fulfill key performance indicators (KPIs) such as Net Promoter Score (NPS) and customer satisfaction, driving business growth and expansion.
  5. Collaborate with the Sales Team to drive sales, fostering a culture of excellence and customer-centricity.
  6. Oversee all facilities and operational aspects, including product distribution, logistics, and supply chain management.
  7. Manage customer experience throughout the end-to-end customer journey, ensuring seamless interactions and resolution of issues.
  8. Coordinate and manage branch staff, including administration, teaching, security, and support personnel.
  9. Work closely with the Product Team on application-related matters, ensuring alignment with business objectives.
  10. Direct and monitor the academic process in the branch, ensuring quality control, pedagogy, and class rating standards.
Requirements
  • Bachelor's Degree in any field from a reputable university.
  • 1-3 years of leadership experience in Sales & Marketing/Business Development/Business Operations, preferably in educational or start-up companies.
  • Excellent communication skills in English, with good knowledge of Bahasa Indonesia.
  • Detail-oriented and customer service-focused, with strong people management skills.
  • Basic knowledge or experience in K-12 Education (SD, SMP, SMA Grade).


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