Branch Manager

5 days ago


Yogyakarta, Yogyakarta, Indonesia Ruangguru Full time
Responsibilities:
  1. Direct all sales and marketing initiatives in branch.
  2. Assess local market conditions and identify current and prospective sales opportunities.
  3. Evaluate competitor pricing and sales initiatives.
  4. Fulfill goals and metrics (NPS, improve grades).
  5. Collaborate with the Sales Team to drive sales.
  6. Oversee all facilities and operational aspects, including product distribution (module, merchandise, apps access).
  7. Manage customer experience throughout the end-to-end customer journey.
  8. Coordinate and manage branch staff (admin, teachers, security, office boy).
  9. Work with the Product Team on application-related matters.
  10. Direct and monitor the academic process in the branch (scheduling, quality control, pedagogy, class rating).
Minimum Requirements:
  1. Bachelor's Degree in any field from a reputable university.
  2. 1-3 years of leadership experience in Sales & Marketing/Business Development/Business Operations (experience in educational and/or start-up companies is an advantage).
  3. Good communication skills in Bahasa Indonesia and English.
  4. Detail-oriented and customer service-focused.
  5. Strong knowledge in people management.
  6. Basic knowledge or experience in K-12 Education (SD, SMP, SMA Grade).
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