Career Development Sales Professional
3 days ago
Infinid Indonesia is seeking a talented Sales Officer to join our team. As a Sales Officer, you will be responsible for leading engagement with customers, meeting and exceeding sales targets, and building strong relationships with clients.
Key Responsibilities- Sales and Customer Engagement
- Proactively connect with inbound leads through calls, WhatsApp, and emails to understand their financial needs and guide them toward the best loan solutions.
- Consistently work towards achieving or surpassing defined sales targets, contributing to both personal and company success.
- Use compelling narratives to showcase how our products can solve real problems and empower customers to achieve their goals.
- Monitor and drive the sales process from initial contact to closure, ensuring clients receive timely and effective solutions to meet their needs.
- Gather valuable insights into customers' goals and challenges, tailoring strategies to deliver personalized financial solutions that help them succeed.
- Customer Relationship Management
- Build strong, trusting relationships by actively listening and understanding the unique challenges customers face, offering solutions that genuinely improve their lives or businesses.
- Gather valuable insights to improve the customer experience and ensure long-term satisfaction, contributing to a more inclusive and effective financial ecosystem.
- Process Management
- Ensure a seamless journey for customers, collaborating with internal teams to resolve bottlenecks.
- Maintain accurate records of all interactions and sales activities in the CRM system.
- Educational Background
- Degree: Bachelor's degree (Strata 1) in any field; preference for Economics, Finance, Marketing, Business Administration, or Engineering.
- Experience: Fresh graduates or candidates with less than 2 years of work experience.
- Skills and Competencies
- Core Skills
- Clear, confident, and persuasive communication skills.
- Natural ability to influence others and guide conversations toward outcomes.
- A knack for understanding customer needs and building trust.
- The ability to address objections or concerns creatively and constructively.
- Preferred Competencies
- Empathy: Can relate to and understand customers' situations, showing genuine care.
- Tech-savvy: Comfortable or willing to learn using tools like CRM systems, Office, and communication apps.
- Resilience: Maintains energy and positivity even after facing rejection.
- Storytelling: Can craft compelling narratives around product features and customer benefits.
- Core Skills
- Personality Traits
- Results-oriented: Driven by targets, with a clear focus on achieving goals.
- Energetic and positive: Displays enthusiasm and confidence during interactions.
- Cochability: Open to feedback and willing to learn and adapt quickly.
- Self-motivated: Demonstrates initiative and the ability to work independently after initial guidance.
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