Customer Support

5 months ago


Jakarta, Indonesia PT Rakhasa Artha Wisesa Full time

Persyaratan
Pria dan Wanita, min 22 tahun dan max 40 tahun.

Pendidikan mínimal SMA/SMK.

Memiliki pengalaman mínimal 1 tahun di Customer Support atau Customer Service.

Jam kerja fleksibel dan bersedia bekerja dengan waktu shift.

Berwawasan luas.

Memiliki keinginan untuk maju.

Memiliki sopan santun.

Mampu mengoperasikan komputer mínimal MS Office

Mengatasi masalah tanpa menunda.

Keterampilan komunikasi yang sangat baik, baik lisan maupun tulisan.
Orang yang berorientasi pada pelanggan yang ramah.
Minimal speedtype 70 wpm.
Speaking and Native English. Tanggung Jawab

Mengidentifikasi dan menilai kebutuhan pelanggan Tangani keluhan user, berikan solusi dan alternatif yang tepat dalam batas waktu dan tindak lanjuti untuk memastikan penyelesaian
Memecahkan masalah umum dengan produk atau layanan.
Menjawab segala keluhan user dengan sikap yang sopan dan bahasa yang baik.
Menindaklanjuti dan follow up user terkait kelengkapan data sesuai dengan ketentuan perusahaan.
Memberikan input atau masukan terkait layanan apabila mengalami kendala sistem.
Menjelaskan kepada user terkait produk atau layanan.
Membuat laporan harian, mingguan dan bulanan.



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