Customer Support Admin
5 months ago
OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.
Provide services to support good service
Ensure that admin operational activities can be fulfilled
Increase knowledge by participating in regular training and learning product knowledge
Admin Customer Support is the frontline team who meets online with customer for various works, including Ask Help, troubleshooting, surveying and communicating directly with customers
Minimum SMK or D3 in Information Technology, Computing or Hardware Design is preferable
Having experience in handling and communicating with customer is preferable
Having experience in SaaS, POS, ERP and/or B2B business is preferable
Having experience in IT networking and infrastructure is preferable
Having capability in speaking, reading and writing in English is preferable
Patient, ready for work pressure from customer side, having initiative to improve customer and company condition, and flexible scheduling (within company working hour limit)
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