Client Support Admin Remote

5 hours ago


Jakarta, Indonesia Luwjistik Full time

We are looking to hire a Client Support Admin (Contract) under our Client Support team. In this role, you will be reporting directly to our Client Success Manager, and working closely with other departments and sub-departments such as Commercial and Operations.

This is a fully-remote role that can be done from anywhere in the Southeast Asia timezone (GMT +7 & GMT +8)

**Some of your key responsibilities will include**:
Manages daily inquiries from client

Researches and obtains resolutions for clients' complaints and issues.

Focus on key clients to understand their needs

Maintain accurate records/documentation for client report

Communicating with customers through various channels.

Keeping records of customer interactions, transactions, comments, and complaints.
Fluent in English. Speaking and writing

Fluent in Mandarin is a big plus.

Bachelor's or Diploma from any major

Excellence skills in Microsoft Excel

Prior experience in logistics and/or e-commerce handling client support will be a plus



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