[remote] Customer Serviceofficer
8 hours ago
**About The Laser Clinic Group**:
With over 20 years of expertise, we've transformed thousands of satisfied clients. To keep up with the demand, we're excited to expand our talented team
We are looking for a Customer Service Officer to support our team in London remotely.
**Key Responsibilities**:
- First Point of Contact for New Leads: Act as the initial contact for new leads, providing them with the necessary information and guidance about the company's treatments ands services.
- Follow-up on Messages: Proactively follow up on previous communications to ensure customer satisfaction and resolve any outstanding issues.
- Appointment Management: Ensure that clients are reminded of and show up for their appointments, managing schedules effectively.
- Booking Appointments: Handle the scheduling and booking of appointments for clients, coordinating with other departments as necessary.
- Answering Enquiries: Provide accurate and timely answers to customer enquiries, offering solutions and additional information to meet their needs.
**Qualifications**:
- This role requires excellent communication skills in English, a customer-focused approach, and the ability to work efficiently in a fast-paced environment.
- Able to work UK timezone from 5pm - 1am (Jakarta time) for 5 days work week including Sunday, Monday and Tuesday
Please submit your updated resumes in English.
**Salary**: Rp4,600,000 per month
Application Question(s):
- Do you have experience working remotely?
**Language**:
- English (preferred)
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