Customer Success Specialist

4 days ago


Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Jurnal, KlikPajak, & Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

**Job Descriptions**:

- Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
- You will work with your accounts proactively to drive product adoption as well as act as the voice of clients
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
- Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap
- Monitor & handle product renewal, retention including expansion to upsell product to achieve the company OKR.

**Requirements**:

- 1+ years of relevant experience, Accounting background preferable
- Prior experience in closing sales deals at the executive level a plus
- You’re driven: No one needs to push you to excel; it’s just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- You want to help and serve our customers: They win, so you win

**Qualifications**:

- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
- Process-driven, empathetic, and a great communicator
- Excellent problem-solving abilities and consultative skills
- Loves working with clients and thrives on customer satisfaction and loyalty
- Ability to work collaboratively with technical and non-technical teams
- Outstanding communication and presentation skills; ability to present to C-level executives
- Diplomacy, tact, and poise under pressure when working through customer issues
- Strong team player but still a self-starter
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly

**What You Will Get**:

- Competitive salary + daily allowance
- Private health insurance (outpatient, inpatient, maternity, dental)
- Allowance for sports activities and glasses/contact lenses
- Strategic office location, accessible by MRT
- Flexible working hours and remote work culture
- Notebook Ownership Program
- Friendly and dynamic work environment
- Opportunity to take part in growing Indonesia's no. 1 SaaS company

Don't forget to check
**bit.ly/RecruitmentFAQ-Mekari** to see several frequently asked questions regarding our recruitment process.

We wish you the best. Have a great day



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