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Customer Success Associate

6 months ago

Jakarta, Indonesia Cultivate Full time

**cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector.

Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And with an intimate appreciation that all companies have varying degrees of HR needs, cultivate offers a scalable and strategic approach to human resources.

**The opportunity**:
The Customer Success Associate will be responsible for onboarding new customers and managing the customer experience through the product life cycle.

**Your responsibilities will include**:

- Managing the onboarding process for new customers, product training, setting up customer accounts, and ensuring a smooth transition to the product.
- Working closely with the sales and product teams to identify opportunities for upselling and cross-selling to existing customers.
- Identifying areas for improvement and proactively working to address customer concerns.
- Developing and implementing customer success strategies that drive customer retention and satisfaction.
- Analysing customer data and feedback to identify trends and opportunities for product improvement.
- Building and maintaining strong relationships with key stakeholders, including customers, partners, and internal teams.
- Providing regular reports and updates to senior management on customer success metrics and performance.

**To be successful in this role, you will need**:

- Minimally, 3 years of experience in customer success, and account management, preferably in B2B SaaS.
- Excellent communication skills and personal qualities of integrity, credibility, and quality.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Experience with CRM software and customer success platforms.