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Customer Success Associate

1 month ago


Jakarta, Indonesia Algoritma Full time

As a Customer Success Specialist, you will play a vital role in helping our students succeed. Our students come from different backgrounds, and after completing our program, they will be ready to get hired by our partner companies.

In this role, you will have the chance to make a big difference in the students lives by bringing in more partner companies, helping our students improve their chances of getting hired, and giving them tips on how to make their resumes stand out. You will be their guide, mentor, and partner in their job search journey. Additionally, you will help them with job search strategies, interviewing skills and handle any customer complaints that may arise. This role requires good communication skills, a customer-focused attitude, and a desire to help others succeed.

If you are someone who likes to make a difference in people's lives, build relationships, and work in a fast-paced environment, this is the perfect job for you. Join our team and make a positive impact on the students’ career paths.

Assist students with job search strategies and CV best practices

Handle student complaints and work to resolve any issues that arise

Coach students on interviewing skills

Maintain regular communication with students to ensure their satisfaction and success

Provide feedback to management on customer needs and trends

Develop partnerships with corporations that need data science talent
Strong communication and customer service skills

Experience in a customer-facing role

Knowledge of job search strategies, CV best practices, and interviewing skills

Strong problem-solving skills

Bachelor's degree or relevant experience in a related field such as Human Resources, Career Counseling, or Business Development

Experience in career counseling or job placement is a plus

Strong organizational and time management skills

Ability to work independently and manage multiple tasks at once

Passion for helping others succeed

Strong understanding of the technology industry and trends

Knowledge of recruitment process and corporate partnerships