Customer Success Manager

4 days ago


Jakarta, Indonesia Nimbly Full time

We are a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its frontliners to deliver consistency of product quality and customer experience.

Nimbly is looking for a proactive and highly personable **Customer Success Manager **to lead and manage our growing Customer Success Team and help us create long-lasting relationships with our Enterprise and Mid-Market customers.

**What you will do here**
- Develop and manage Nimbly's client portfolios
- Sustain business growth and profitability by maximizing the value
- Analyze customer data to improve customer experience
- Provide technical support to customers or provide training on their products
- Help customers plan and understand the best ways to utilize Nimbly or products based on the customer's business needs or business plans
- Establish policies the entire staff can adhere to so all customers receive the same quality of service.
- Streamline and improve onboarding processes
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between clients and Nimbly
- Handle and resolve customer requests and complaints
- Minimize customer churn
- Aid in product design and product development
- Manage and supervise the Customer Success team
- Proactively maximize upsell opportunities from existing Nimbly Client portfolios

**What you will bring**
- At least 4-5 years of **Customer Success** **(CS)** experience
- At least 1-2 years of experience as a **CS Manager / Team Lead**:

- ** Bilingual**: Proficient in English and Fluent Bahasa ID
- Demonstrated experience in handling Enterprise and Mid-Market clients (ID-based and overseas)
- Strong knowledge of Customer Success processes
- Excellent interpersonal skills and a patient and active listener
- Lead by example in current or past role/s
- Passionate about the CS role, the company and its customers

**Benefits at Nimbly**
- Competitive net salary and generous incentives/bonuses
- Company private insurance
- Remote work (WFH) with flexible working hours
- Team building activities
- Dynamic and fun working environment



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