Customer Success Manager

5 months ago


Jakarta, Indonesia Sopro Full time

**Job description**

With offices in Brighton, Skopje and Miami, plus a team in Serbia, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands.

Sopro revolutionised prospecting when we started eight years ago, and we continue to operate at the cutting edge. Our technology, data, processes and people mean there’s nothing quite like Sopro.

Sopro is committed to providing an inclusive, rewarding and fun place to work and received a “Best Place to Work” award at the UK Business Awards 2021.

**GDPRLocal**

On this occasion we are excited to present a new opening within the GDPRLocal team, one of our Founders Hub incubator companies. GDPRLocal is a dynamic, high-tech, data protection company, providing GDPR compliant services to a wide range of companies across the EU and globally.

We are growing our GDPRLocal team to support our existing (400+) and new clients - they have huge plans and will grow fast.

**THE ROLE**

Within our growing GDPRLocal team, we are looking for a **Customer Success Manager** who will contribute to the overall satisfaction and success of our clients.

As a Customer Success Manager, you will serve as the first point of contact for new and existing clients, ensuring a warm and welcoming introduction to the business. Your role extends to providing essential client support by addressing basic inquiries and efficiently redirecting more complex matters to the appropriate stakeholders within the Sales or Service Delivery departments.

This role would be a perfect fit for a startup enthusiast with great English skills, able to provide great customer service and build long-lasting relationships with our clients.

**Key responsibilities**:

- Manage and nurture a portfolio of new and existing clients, fostering strong client relationships and ensuring clients achieve success with our service, with a focus of maximizing retention of existing clients and renewals
- Plan, schedule and oversee key client communication points, by providing valuable information to all clients through all communication channels
- Act as an initial point of contact to all clients, including current and/or legacy customers as well as welcoming new clients after the sales process has been conducted, and answer any questions in regard to service delivery or the commercial aspect
- Lead the onboarding process of new clients
- Identify opportunities for upselling and cross-selling additional products or services and negotiate when necessary to achieve commercial goals for the business
- Content creation based on clients needs, focused on training materials or video content
- Conduct product demonstration to potential clients to capture the value and capabilities of GDPRLocal’s services
- Serve as the liaison between the service delivery department and the client, taking charge of commercial client communications while collaborating with the Compliance Team/DPO in service design processes
- Conduct client satisfaction audits on a 6 month basis to ensure ongoing client success and satisfaction with GDPRLocal’s products and services
- Understand then shape our approach to better develop, diversify, and grow client accounts

**ABOUT YOU**
- Previous experience building trust and developing B2B client relationships
- Superb communication, interpersonal and team working skills with confidence to communicate at C-Level
- Excellent influencing and relationship building skills
- Strong analytical ability to draw insights from data and identify opportunities
- Creative problem solver who insightfully anticipates customer needs and proactively addresses them
- Self-starter attitude with ability to work well independently and self-manage workload effectively
- Excellent English, both written and verbal
- A high degree of personal organisation and good time management
- Previous legal/compliance knowledge is a plus

**ABOUT US**

We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.

Our values permeate Sopro Group through our behaviours, not only as people but across the business.

**We invest** in our people, their development, our products and our working environment. **We are ambitious**, not only as a business but by encouraging passionate and imaginative collaboration**. We are people** who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. **We are open** and transparent, with our clients and our people - each team member has a voice, and we ensure it is heard

**WHAT WE OFFER**

At Sopro we invest in our people - they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:

- Career progression plan - Well-structured career progression path supported by regular 360-degree feedba



  • Jakarta, Indonesia McEasy Full time

    **Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...


  • Jakarta, Indonesia PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...


  • Jakarta, Indonesia FinAccel Full time

    We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience...


  • Jakarta, Indonesia Curv Group LLC Full time

    **Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...


  • Jakarta, Indonesia Crimson Education Full time

    **Our Mission** Creating the Education system for the 22nd Century. **Our Vision** Building the Leaders of Tomorrow. **What this role is responsible for**: The **Student Success Manager** is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the...


  • Jakarta, Indonesia Kalibrr Full time

    **Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...


  • Jakarta, Indonesia Cultivate Full time

    **cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector. Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And...


  • Jakarta, Indonesia Cisco Systems Full time

    **What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • Jakarta, Indonesia Adjust Full time

    Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...


  • Jakarta, Indonesia f5 Full time

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: Sounds interesting? Read on! What You’ll Do: - Ensure the success of F5 Low Touch Distributed Cloud customers by...


  • Jakarta, Indonesia SAP Full time

    **Requisition ID**:398543** **Work Area**:Sales** **Expected Travel**:0 - 100%** **Career Status**:Graduate** **Employment Type**:Regular Full Time** **Career Level**:T2** **Hiring Manager**:Anette Karlsson** **Recruiter Name**:Jini Perera** **Additional Locations**: What we offer We help the world run better. Who you’ll become As a part of joining the...


  • Jakarta, Indonesia FinAccel Full time

    FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing...


  • Jakarta, Indonesia Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Jakarta, Indonesia EIS Group Full time

    **Description**: - Maintain a deep understanding of F5 distributed Cloud Solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities - Help customers consistently achieve their business outcomes following the Low touch Digital Processes - Monitor adoption and...


  • Jakarta, Indonesia Cloudera Full time

    Business Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...


  • Jakarta, Indonesia Kredivo Group Full time

    What you will do: - Analyse how to grow Transaction with the merchant/partner - Liase & day to day management with merchant/partner - Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility. - Setting partner/merchant priorities, promo planning & user education. - Provide merchant...


  • Jakarta, Indonesia ByteDance Full time

    Lark Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to...


  • Jakarta, Indonesia Microsoft Full time

    **Customer Success Account Manager** Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information...


  • Jakarta, Indonesia Kalibrr Full time

    **Key Responsibilities**: **Customer Support**: Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly. Maintain a high level of customer satisfaction by delivering professional and friendly service. **Account Management**: Support the Customer Success team in managing employer accounts. Monitor client...


  • Jakarta, Indonesia Impact.com Full time

    **Our Company**: **Your Role at Impact**: As a CSM you will be responsible for the management of client relationships to promote retention and growth, through identifying up-sell, cross-sell, and churn-risk early. You will be focusing on the Indonesia market, as well as other SEA clients. Join us if you are passionate about strategic, goal-driven account...