Customer Success Supervsior
3 weeks ago
**Key Responsibilities**:
**Team Leadership**:
Lead, mentor, and manage the customer success team to achieve high performance and professional growth.
Set clear goals and KPIs for team members; monitor and evaluate their performance.
Customer Satisfaction:
Ensure high levels of customer satisfaction by addressing client needs promptly and effectively.
Develop and implement customer success strategies to improve client retention and loyalty.
**Client Engagement**:
Oversee the onboarding process for new clients to ensure a smooth and positive experience.
Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.
**Data Analysis and Reporting**:
Analyze customer data to identify trends, challenges, and opportunities for service improvement.
Prepare regular reports on customer feedback and success metrics for senior management.
**Process Improvement**:
Identify and implement improvements to customer success processes and tools.
Collaborate with product, sales, and marketing teams to align customer success initiatives with company objectives.
**Training and Development**:
Organize training programs to enhance the skills and knowledge of the customer success team.
Stay updated on industry trends and best practices to incorporate into team development.
**Minimum Qualifications: Education**:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
**Experience**:
Minimum of 3-5 years of experience in customer success, customer service, account management, or a related role.
Proven leadership experience with the ability to manage and motivate a team.
Experience in the recruitment or technology industry is a plus.
**Skills**:
Excellent interpersonal and communication skills in both Indonesian and English.
Strong analytical abilities with a knack for data-driven decision-making.
Proficiency in using CRM software and customer success tools.
Customer-centric mindset with a passion for delivering exceptional service.
Ability to work collaboratively across departments.
**Knowledge**:
Familiarity with the Indonesian job market and recruitment industry is highly desirable.
-
Customer Success Manager
5 months ago
Jakarta, Indonesia McEasy Full time**Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...
-
Customer Success Associate
5 months ago
Jakarta, Indonesia Cultivate Full time**cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector. Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And...
-
Customer Success
6 months ago
Jakarta, Indonesia PT Indo Trans Teknologi Full timeDibutuhkan Customer Success dengan ploting: - Night Shift - Camera Monitoring Requirements: - Minimal Pendidikan S1 segala Jurusan - Memiliki background Customer Handling diutamakan, min. 2 tahun - Wajib memiliki kemampuan yang baik dalam menggunakan Ms. Excel - Bersedia bekerja dalam sistem Shifting termasuk Akhir Pekan dan Libur Nasional - Memiliki...
-
Customer Success Engineer
1 month ago
Jakarta, Indonesia EIS Group Full time**Description**: - Maintain a deep understanding of F5 distributed Cloud Solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities - Help customers consistently achieve their business outcomes following the Low touch Digital Processes - Monitor adoption and...
-
Customer Success
3 months ago
Jakarta, Indonesia Flecto.id Full timeFlecto is Indonesia's largest marketplace for new and pre-owned luxury watches. We are a technology-driven company, with founders having experiences in building and scaling multiple online marketplaces. **Customer Success Staff** - Bachelor's degree from a reputable University - Quick to learn and adaptable - Good interpersonal and social skills - Previous...
-
Customer Success Manager
5 months ago
Jakarta, Indonesia Curv Group LLC Full time**Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...
-
Customer Success
2 months ago
Jakarta, Indonesia PT Indo Trans Teknologi Full timeDibutuhkan Customer Success dengan ploting: - Camera Monitoring Requirements: - Memahami sistem kamera CCTV, ADAS, atau pengawasan lainnya. - Menguasai cara kerja dan troubleshooting dasar. - Mampu memantau dan menganalisis masalah rekaman kamera dengan teliti. - Cepat tanggap dan proaktif dalam menangani masalah. - Terampil dalam membuat laporan yang...
-
Customer Success Executive
5 months ago
Jakarta, Indonesia Infobip Ltd Full timeAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...
-
Customer Success Manager
2 months ago
Jakarta, Indonesia Cisco Systems Full time**What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Customer Success Manager
2 months ago
Jakarta, Indonesia PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Customer Success Intern
3 weeks ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Customer Support**: Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly. Maintain a high level of customer satisfaction by delivering professional and friendly service. **Account Management**: Support the Customer Success team in managing employer accounts. Monitor client...
-
Customer Success Manager
5 months ago
Jakarta, Indonesia FinAccel Full timeWe are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience...
-
Customer Success Team Leader
5 months ago
Jakarta, Indonesia Eezee Full time**Customer Success Team Leader** **Responsibilities**: - Work closely with the team, motivating and coaching them - Facilitate regular weekly 1 on 1’s and team meetings - Keeping up to date with business development and new product lines - Reporting to the Head of Customer Success - Manage day-to-day line activities, prioritize and make risk/impact...
-
Customer Success Executive
5 months ago
Jakarta, Indonesia Eezee Full timeThe Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers. **Job Interactions & Interface**: This role interacts with cross-functional teams: BD, Operations,...
-
Customer Success Manager
2 months ago
Jakarta, Indonesia f5 Full timeEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: Sounds interesting? Read on! What You’ll Do: - Ensure the success of F5 Low Touch Distributed Cloud customers by...
-
Customer Success Manager
5 months ago
Jakarta, Indonesia Adjust Full timeAdjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...
-
Customer Success Manager, Lark
6 months ago
Jakarta, Indonesia ByteDance Full timeLark Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to...
-
Customer Success Manager
2 months ago
Jakarta, Indonesia SAP Full time**Requisition ID**:398543** **Work Area**:Sales** **Expected Travel**:0 - 100%** **Career Status**:Graduate** **Employment Type**:Regular Full Time** **Career Level**:T2** **Hiring Manager**:Anette Karlsson** **Recruiter Name**:Jini Perera** **Additional Locations**: What we offer We help the world run better. Who you’ll become As a part of joining the...
-
Customer Success Executive
1 month ago
Jakarta, Indonesia ALVIGOR SDN BHD Full time**Job Title: Customer Success Executive** **Location**: Remote **Job Overview**: **Key Responsibilities**: - Handle customer inquiries, complaints, and issues with a professional and positive attitude. - Maintain regular communication with customers to ensure they receive ongoing support and guidance. - Collaborate with other departments to ensure...
-
Marketing Advisor
7 months ago
Jakarta, Indonesia Kloud Connect Full time**Marketing Specialist Advisor (Customer Success)** Are you passionate about driving marketing success for consumer brands? Do you have a knack for building strong client relationships and helping them achieve their marketing goals? If so, we have an exciting opportunity for you! **Company**: Marketing Solutions **Position**: Marketing Specialist Advisor...