Customer Success Executive

5 months ago


Jakarta, Indonesia Eezee Full time

The Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers.

**Job Interactions & Interface**:
This role interacts with cross-functional teams: BD, Operations, Seller, PIMS, L&F, Finance, HR, etc.

This role reports to: CS Team Leader

**Key Responsibilities**

2. Ensuring customer enquiries are addressed in a timely manner in the areas of:

- Pushing timely quotations through Eezee system (QnF; liaising with Sourcing and Order Management Team)
- Updating customers on stock availability
- Updating customers on logistic arrangements
- Claim, exchange & refund

3. Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise accounts

4. Gain deep familiarity with Key and SML account requirements in collaboration with the

Buyer and Account Management team
- Regular purchase cycles - trigger re-stock notifications and monitoring orders o Industry categorization by collaborating with BD or Seller Team
- Product requirements and criteria
- Understanding customer needs through active listening and need-based questions

5. Uphold customer service standards by being Eezee’s champion on:

- Voice procedures
- Being a partner to our clients, we represent client’s needs and requirements
- Building a relationship with our customers

6. Collaborating with Seller, Operations and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting

7. Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner.

**Requirements**:

- At least 1-2 years of experience in Customer Success is a must
- Experience in Outsourced Procurement/Sourcing/B2B is highly preferred
- Experience in supporting commercial/sales team in revenue generation
- Industrial savvy is highly preferred

At Eezee, we recognize effort geared towards producing results. High performers can get promotions, pay increments, and stock options as part of regular review.

**Salary**: Rp6,000,000 - Rp7,500,000 per month

Application Question(s):

- Are you fine relocating to Batam for the job?
- Did you submit your CV in English?
- How much is your expected salary?

**Experience**:

- Customer Service: 1 year (required)



  • Jakarta, Indonesia Infobip Ltd Full time

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...


  • Jakarta, Indonesia ALVIGOR SDN BHD Full time

    **Job Title: Customer Success Executive** **Location**: Remote **Job Overview**: **Key Responsibilities**: - Handle customer inquiries, complaints, and issues with a professional and positive attitude. - Maintain regular communication with customers to ensure they receive ongoing support and guidance. - Collaborate with other departments to ensure...


  • Jakarta, Indonesia 99.co Full time

    **About us** We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **Responsibilities**: - Member account activation after the sale is complete. - Activate the...


  • Jakarta, Indonesia 99.co Full time

    **About us** We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you will do**: - Member account activation after the sale is complete. - Activate the...


  • Jakarta, Indonesia LiveIn Sdn Bhd Full time

    **Position Overview**: Join our team as a Customer Success** **Executive and shape extraordinary living experiences for our tenants. Your role is pivotal in providing exceptional hospitality services, ensuring tenant comfort, and maintaining our properties to the highest standards. Elevate our reputation as you contribute to tenant satisfaction, rental...

  • Marketing Advisor

    7 months ago


    Jakarta, Indonesia Kloud Connect Full time

    **Marketing Specialist Advisor (Customer Success)** Are you passionate about driving marketing success for consumer brands? Do you have a knack for building strong client relationships and helping them achieve their marketing goals? If so, we have an exciting opportunity for you! **Company**: Marketing Solutions **Position**: Marketing Specialist Advisor...


  • Jakarta, Indonesia Microsoft Full time

    **Customer Success Account Manager** Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information...


  • Jakarta, Indonesia AirAsia Full time

    As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: - Guide merchant base throughout their customer journey - from onboarding through to repeat orders -...


  • Jakarta, Indonesia Anaplan Full time

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...


  • Jakarta, Indonesia McEasy Full time

    **Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...


  • Jakarta, Indonesia Kalibrr Full time

    **Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...


  • Jakarta, Indonesia Cultivate Full time

    **cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector. Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And...

  • Customer Success

    6 months ago


    Jakarta, Indonesia PT Indo Trans Teknologi Full time

    Dibutuhkan Customer Success dengan ploting: - Night Shift - Camera Monitoring Requirements: - Minimal Pendidikan S1 segala Jurusan - Memiliki background Customer Handling diutamakan, min. 2 tahun - Wajib memiliki kemampuan yang baik dalam menggunakan Ms. Excel - Bersedia bekerja dalam sistem Shifting termasuk Akhir Pekan dan Libur Nasional - Memiliki...


  • Jakarta, Indonesia FinAccel Full time

    FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing...


  • Jakarta, Indonesia Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Jakarta, Indonesia EIS Group Full time

    **Description**: - Maintain a deep understanding of F5 distributed Cloud Solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities - Help customers consistently achieve their business outcomes following the Low touch Digital Processes - Monitor adoption and...

  • Customer Success

    3 months ago


    Jakarta, Indonesia Flecto.id Full time

    Flecto is Indonesia's largest marketplace for new and pre-owned luxury watches. We are a technology-driven company, with founders having experiences in building and scaling multiple online marketplaces. **Customer Success Staff** - Bachelor's degree from a reputable University - Quick to learn and adaptable - Good interpersonal and social skills - Previous...


  • Jakarta, Indonesia Impact.com Full time

    **Our Company**: **Your Role at Impact**: As a CSM you will be responsible for the management of client relationships to promote retention and growth, through identifying up-sell, cross-sell, and churn-risk early. You will be focusing on the Indonesia market, as well as other SEA clients. Join us if you are passionate about strategic, goal-driven account...


  • Jakarta, Indonesia Curv Group LLC Full time

    **Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...


  • Jakarta, Indonesia ByteDance Full time

    Lark Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to...