Customer Success Manager
7 days ago
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
You will also guide IT executives through the changes needed to unlock the full value of security solutions, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.
You will be part of IBM’s new growing Customer Success Management (CSM) Team and be working directly with our customers at all levels to help achieve their business objectives.
**To be successful in this role you**:
- Demonstrate a history of success as a security architect, consultant, pre-sales, technical account management, or equivalent
- Understand customer security and technology needs; Align company standards, frameworks and security with overall business and technology strategy; become the face of IBM to the customer
- Serve as a trusted technical expert for the customer’s security domain. Drive deployment, adoption, and modernization of security solutions in hybrid cloud environments
- Have a proven track record of leading security and technical conversations, persuading others to act based on requirements and value provided by solutions
- Advise, Design, and support implementation of enterprise-class security systems
- Identify security design gaps in existing and proposed architectures and recommend changes or enhancements
- Have handled difficult customers or situations and can demonstrate resolutions
- Willingness to take initiative and tackle things on your own
- Ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment
**Required Professional and Technical Expertise**:
- At least 10 years of experience in Customer Success, Technical Sales, Professional Services and/or Services Industries (e.g., IT security, technology or management consulting)
- Security background in Threat Management, SOC solutions, Vulnerability Management or other security areas
- Technical understanding of Containers, Kubernetes and OpenShift is a plus
- Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
- Can build a growth plan to demonstrate how security offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
- Strong interpersonal relationship building and executive communications skills
- Can manage multiple customer accounts and projects simultaneously
**Preferred Professional and Technical Expertise**:
- Technical understanding of IBM Middleware / Software / Cloud Services a plus
- Relevant security certificate a plus
- Other Technical Certifications considered
**Required Technical and Professional Expertise**
As above.
**Preferred Technical and Professional Expertise**
As above.
**About Business Unit**
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corpo
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