Customer Success Partner Associate

3 weeks ago


Jakarta, Indonesia SAP Full time

**We help the world run better**

**Customer Management**
- The CSP has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.
- The CSP is accountable to create and maintain a comprehensive view of assigned accounts through proactive account planning, and alignment of customers’ business strategies to product, solution and partner road mapping.
- They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
- The CSP will leverage system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew.
- Develops trust and deep relationship with customer stakeholders, account key decision makers and executive sponsors by establishing regular cadence of interactions.
- Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
- The CSP will be managing accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values.
- The CSP maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. IAE, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).

**Value Management**
- Drives customer references; pushes for reference stories across accounts.
- Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account.
- Manages the renewal processes through qualification, needs analysis, commercial negotiation and close.
- Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, webinars, thought leadership, etc.

**Customer Adoption**
- The CSP is accountable for engagement with the customer, account team and other commercial stakeholders.
- The CSP manages the renewal cycle for their customers in tight collaboration with relevant internal stakeholders, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.
- Drives opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.
- Facilitates quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships.
- Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 370747 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.



  • Jakarta, Indonesia Cultivate Full time

    **cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector. Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And...


  • Jakarta, Indonesia SAP Full time

    **What we offer** **About the Role**: The Customer Success Associate has overall responsibility for the daily management of assigned Cloud customer accounts in SAP Intelligent Spend Business Network (ISBN) Line of Business (LoB). The mission is to increase customer retention, renewals and upsells by building strong relationships with customer stakeholders...


  • Jakarta, Indonesia SAP Full time

    **We help the world run better** **Customer Management** - The CSP has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. - The CSP is accountable to create and maintain a comprehensive view of...


  • Jakarta, Indonesia Brankas Full time

    **About Us** Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data,...


  • Jakarta, Indonesia Algoritma Full time

    As a Customer Success Specialist, you will play a vital role in helping our students succeed. Our students come from different backgrounds, and after completing our program, they will be ready to get hired by our partner companies. In this role, you will have the chance to make a big difference in the students lives by bringing in more partner companies,...

  • Employee Benefits

    3 weeks ago


    Jakarta, Indonesia Qoala Full time

    A Customer Success Associate's responsibilities include supporting customers as they transition from sales prospects, building close relationships with participants, and ownership of the business itself. Ultimately, you will work directly with the client company and its participants to help solve their problems and ensure their satisfaction while they are an...


  • Jakarta, Indonesia Anaplan Full time

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...


  • Jakarta, Indonesia SAP Full time

    **We help the world run better** **SUMMARY & ROLE INFORMATION** The E-CSP will proactively and continuously engage with customers at the enterprise level to drive their RISE transformation, value realization, positive business outcomes, solution adoption and commercial growth (via renewals). The role will act as a trusted partner, delivering the...


  • Jakarta, Indonesia Luno Full time

    **About the team**: A little about the Customer Success team The Customer Success team is responsible for delivering service support to Luno's 8 million customers across the globe. We are a global team with team members in the US (soon), Europe, South East Asia and South Africa. This team is passionate about delivering fantastic customer support experiences...


  • Jakarta, Indonesia iSeller Commerce Full time

    Customer Success Associate (Jakarta) - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...


  • Jakarta, Indonesia NielsenIQ Full time

    Company Description NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized...


  • Jakarta, Indonesia paper.id Full time

    Become a trusted advisor to our clients and ensure they are successful on our platform Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty Provide on-the-spot onboarding and training to customers Proactively spot and correct any issues that could affect customer satisfaction or...

  • Employee Benefit

    3 weeks ago


    Jakarta, Indonesia Qoala Full time

    **Responsibilities**: - Process invoices (debit notes and credit notes) Manage endorsement and invoicing process as a standard - Monitor endorsement and invoicing process within SLA - Send hard copy insurance policies and cards - Maintain relations with Customer Success, Sales Team, and Insurance Partners to foster good-open communication and coordination -...

  • Partner Success

    19 hours ago


    Jakarta, Indonesia Akar Inti Teknologi Full time

    Partner Success - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...


  • Jakarta, Indonesia SoftwareOne Full time

    Job Function: Sales The role: - Lead the execution of program planning and customer-facing program review (T-36) - Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. - Maps internal roles to customer priorities to action the needs of customers and provides input into...


  • Jakarta, Indonesia StaffAny Full time

    **StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...

  • SAP Ariba

    3 weeks ago


    Jakarta, Indonesia SAP Full time

    **We help the world run better** SAP Ariba is the leading provider of collaborative business commerce solutions. SAP Ariba combines industry-leading software as a service (SaaS) technology to optimize the complete commerce lifecycle with the world's largest web-based community to discover, connect and collaborate with a global network of trading partners...


  • Jakarta, Indonesia Cisco Systems Full time

    **What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • Jakarta, Indonesia Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Jakarta, Indonesia FinAccel Full time

    We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience...