Client Success Specialist
6 months ago
**Key Responsibilities**:
- Conducting onboarding meetings, product tours, company presentations, and product demos.
- Understanding customer context and goals and providing product information to best serve those goals.
- Educating customers and optimizing their product setup for the quickest path to success.
- Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding.
- Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
- Assisting customer support with customer issues and requests.
- Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.
**Skills and Competencies**
Here are the necessary skills to be a good customer onboarding specialist:
- Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
- High emotional intelligence and empathy skills.
- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
- Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
- Strong analytical and goal-oriented mindset.
- Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job.
- English Proficient
- Min S1
**Salary**: From Rp4,500,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
**Education**:
- S1 (preferred)
**Experience**:
- Software Onboarding: 3 years (preferred)
**Language**:
- English (preferred)
License/Certification:
- Driving License (preferred)
Willingness to travel:
- 25% (preferred)
-
Senior Client Success Specialist
7 months ago
Jakarta, Indonesia 99.co Full time**About us** We are looking for an experienced** Senior Client Success Specialist **to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Manage developer campaign (post sales - end to end) and make...
-
Client Success Specialist
7 months ago
Jakarta, Indonesia 99.co Full time**About us** We are looking for an experienced** Client Success Specialist** to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Manage developer campaign (post sales - end to end) and make sure...
-
Client Success Manager
7 months ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Success Manager
2 months ago
Jakarta, Indonesia Tech Guru LLC Full timeRole Overview As a Client Success Manager at Tech Guru, you’ll work directly with accounting firm clients, acting as their trusted advisor and ensuring their IT solutions align with business goals. While this is a non-technical role, success requires a strong grasp of technology’s role in driving business objectives. You will own the client journey from...
-
Client Success Associate
7 months ago
Jakarta, Indonesia Kalibrr Full timeKalibrr is a recruitment platform that helps more than 1,000 employers connect, engage, and hire over 6M white-collar professionals from our community. We've helped startups to Fortune 500 companies, such as Apple, Coca-Cola, Google, and Unilever, collectively hire 500,000+ talents in SE Asia - leveraging our AI recommendations, online assessments, and...
-
Senior Client Success Manager
7 months ago
Jakarta, Indonesia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Geologist, Customer Success Specialist
7 months ago
Jakarta, Indonesia Micromine Full time**Geologist, Customer Success Specialist** **About Us** Founded 37 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine...
-
Marketing Advisor
8 months ago
Jakarta, Indonesia Kloud Connect Full time**Marketing Specialist Advisor (Customer Success)** Are you passionate about driving marketing success for consumer brands? Do you have a knack for building strong client relationships and helping them achieve their marketing goals? If so, we have an exciting opportunity for you! **Company**: Marketing Solutions **Position**: Marketing Specialist Advisor...
-
Customer/product Success Specialist
3 months ago
Jakarta, Indonesia Axpara Full time**Job description** Product and Client Support Specialist (Healthcare) The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs. **Responsibilities** -...
-
Commercial Technology Client Optimization
8 months ago
Jakarta, Indonesia WebBeds Full time**Shape the future of client connectivity - join us as a Commercial Technology Client Optimization Specialist**: **J**ob Title**:Commercial Technology Client Optimization Specialist **Department**:IT Operations **Location (primary)**:Jakarta, Indonesia **In this role you will** **Download Position Description**:Commercial Technology Client Optimization...
-
Client Success Project Sales
7 months ago
Jakarta, Indonesia Lamudi Full time**About Lamudi** Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to...
-
Client Success Director
7 months ago
Jakarta, Indonesia M&C Saatchi Group Full time**What you'll do**: Reporting to the Global Head of Programmatic, you will be responsible for: - Delivering a world class service - working closely with account directors, planners and client, you will communicate effectively providing actionable campaign insights strategic direction and keeping stakeholders informed of all key trends and challenges within...
-
Client Manager
7 months ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Manager
1 week ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Partner
1 week ago
Jakarta, Indonesia Dentsu Aegis Network Full timeThe purpose of the role is to support the Account Director in planning and account handling, manage the Account Executive and monitor their workload, as well as help develop their skill sets. The Account Manager creates the opportunity for strategy and digital specialists to contribute fully. Job Title: Client Partner **Job Description**: Senior account...
-
Events Specialist
3 months ago
Jakarta, Indonesia Maker Lab Full timeGrounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...
-
Client Manager
7 months ago
Jakarta, Indonesia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
IT Client Manager
7 months ago
Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full timeA Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue...
-
Client Manager
7 months ago
Jakarta, Indonesia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ibm Z
6 days ago
Jakarta, Indonesia IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...