Client Success Manager

5 months ago


Jakarta, Indonesia NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Serves as the primary post-sale point of contact for clients/customers.

Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products.

Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).

May recommend specific solutions to achieve the customer’s desired result.

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results.

Ensures best practices are adopted for product use.

May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

**Working at NTT**

The Client Success Specialist builds and maintains the client relationship to drive value for the client and increase lifetime value for NTT. As the primary post-sale point of contact for clients, they drive client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion, and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with NTT and ensure the client’s relationship experience is a positive one.

They are required to work in partnership with NTT’s sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.

**Key Roles and Responsibilities**:

- Client Nurture / Relationship_
- Develop and maintain the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ at NTT
- Ensure the client is able to interact successfully with NTT and to optimize the engagement (measurable through improving CSAT)
- Act as an escalation point for client issues that are not being resolved through standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT
- Participate in regular business reviews with the client
- Adoption Charter_
- Ensure the client is aware of and is successfully adopting Offer features and increasing their usage of services (as appropriate)
- Proactively help the client to realize demonstrable value from the Offers and meet their original business (procurement) objectives
- Expansion Charter_
- Drive up-sell of existing Offers/services and close the deals to achieve revenue targets
- Identify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities
- Renewal Charter_
- Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal
- Minimize churn (client, revenue, service) at renewal and seek opportunities to drive upsell / cross-sell as part of the renewal process
- Client Success Practice_
- Be an active member of the Regional and Global CS Management practice(including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community)
- Responsible for Data Quality Management within own client portfolio
- Build and maintain Client Success Management skills and operating knowledge
- Build and maintain an up-to-date knowledge of NTT’s Offers

**Knowledge, Skills, and Attributes**:

- Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level
- Account planning and stakeholder mapping and management techniques
- Ability to interpret a client’s business strategy/plans and understand opportunities for NTT solutions/services
- Knowledge of NTT’s Offers and services, including the core functionality & features, linkage within NTT’s service portfolio, pricing structures, client benefits
- Ability to provide an external industry viewpoint (including industry insights, technology trends, and competitor landscape) and to highlight NTT’s expertise and differentiated offerings and position NTT’s “partnership” offerings with the



  • Jakarta, Indonesia Tech Guru LLC Full time

    Role Overview As a Client Success Manager at Tech Guru, you’ll work directly with accounting firm clients, acting as their trusted advisor and ensuring their IT solutions align with business goals. While this is a non-technical role, success requires a strong grasp of technology’s role in driving business objectives. You will own the client journey from...


  • Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Jakarta, Indonesia 99.co Full time

    **About us** We are looking for an experienced** Senior Client Success Specialist **to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Manage developer campaign (post sales - end to end) and make...

  • Client Manager

    6 months ago


    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Jakarta, Indonesia 99.co Full time

    **About us** We are looking for an experienced** Client Success Specialist** to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Manage developer campaign (post sales - end to end) and make sure...


  • Jakarta, Indonesia McEasy Full time

    **Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...


  • Jakarta, Indonesia Lamudi Full time

    **About Lamudi** Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to...


  • Jakarta, Indonesia PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...

  • Client Manager Fsi

    5 months ago


    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Jakarta, Indonesia Sopro Full time

    **Job description** With offices in Brighton, Skopje and Miami, plus a team in Serbia, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands. Sopro revolutionised prospecting when we started eight years ago, and we continue to operate at the cutting edge. Our technology, data,...


  • Jakarta, Indonesia Crimson Education Full time

    **Our Mission** Creating the Education system for the 22nd Century. **Our Vision** Building the Leaders of Tomorrow. **What this role is responsible for**: The **Student Success Manager** is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the...


  • Jakarta, Indonesia PT Prakasa Makmur Kencana Full time

    **Key Responsibilities**: - Conducting onboarding meetings, product tours, company presentations, and product demos. - Understanding customer context and goals and providing product information to best serve those goals. - Educating customers and optimizing their product setup for the quickest path to success. - Eliminating roadblocks in the way of...


  • Jakarta, Indonesia PT Elabram Systems Full time

    **Mencari seorang Client Services Manager yang ahli & berpengalaman Business to Business (B2B) lebih dari 5 tahun dalam menjalin hubungan baik dengan client, expert dalam membuat strategi, serta memimpin team untuk menjalankan operasional dengan excellent execution!** **Requirements**: - Minimum Pendidikan S1, dengan pengalaman sebagai minimum 5 tahun...


  • Jakarta, Indonesia M&C Saatchi Group Full time

    **What you'll do**: Reporting to the Global Head of Programmatic, you will be responsible for: - Delivering a world class service - working closely with account directors, planners and client, you will communicate effectively providing actionable campaign insights strategic direction and keeping stakeholders informed of all key trends and challenges within...


  • Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    5 months ago


    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...


  • Jakarta, Indonesia IBM Full time

    Introduction A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...

  • Client Manager

    6 months ago


    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Jakarta, Indonesia Kalibrr Full time

    **Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...