Senior Associate Client Manager

7 months ago

Jakarta, Indonesia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary responsibility of the Senior Associate Client Manager is to manage and grow relationships. This is done by driving expansion and renewals across all solutions within assigned accounts.

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts.

**Working at NTT**

**Key Roles and Responsibilities**:

- Manage and grow relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
- Minimise churn and maximise retention as well as uncover opportunistic growth priorities in assigned accounts.
- Responsible for driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.
- Engages with clients to address concerns and provide recommends possible solutions that can be delivery by NTT(Ltd).
- Generate demand by assisting clients to identify current needs and engages clients through digital marketing channels.
- Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT (Ltd).
- Effectively articulate how NTT can add value through our services and solutions, with a focus on growth priority offerings.
- Influence and work closely with vendors to achieve required results.
- Use NTT(Ltd)’s sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
- Develop open and effective channels of communication in with each client within the assigned account.
- Encourage revenue growth by inspiring clients to additional services.
- Become the reliable point of contact for clients that is required to establish a strong business relationship.
- Aim to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
- Implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
- Monitor and control financial governance and compliance to ensure the effective management of financial cost

**Knowledge, Skills and Attributes**:

- Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
- Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.
- Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

**Academic Qualifications and Certifications**:

- Relevant Degree or Advanced Diploma
- Relevant vendor certifications

**Required Experience**:

- Moderate level experience in a similar role in a similar environment
- Moderate level experience in a sales environment and/or customer service role
- Moderate level sales and client engagement experience
- Moderate level experience negotiating with clients and vendors
- Moderate level experience with business to business and business to consumer sales techniques
- Moderate level experience working as part of a sales team in a fast-paced environment
- Moderate level experience analysing commercial information
- Moderate level experience in marketing or advertising would be advantageous

**Skills Summary**

Business Acumen, Resource Optimization, Sales Pursuits, Structuri

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