Associate Client Relation

2 months ago

Jakarta, Indonesia Tada Full time

**Tada the Game-Changer in Loyalty and Retention**

**Who We Are?**

Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.

As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.

**Job Opportunities**

Job Title: Associate Client Relation

Department: Client Relation & Project Management

Working Arrangement: On-site

**Information about the role**:
As an Associate Client Relations professional, the goal is to build strong connections, meet client needs, resolve issues, and ensure satisfaction. This involves maintaining relationships, identifying sales opportunities, and collaborating with teams to drive loyalty and long-term success.

**Key Responsibility**
- Ensure existing accounts are satisfied through after-sales care and by gathering and utilizing feedback.
- Research industry trends and advise colleagues on client strategy and potential sales opportunities.
- Draft proposals and presentations on business solutions, products, or services for clients.
- Act as the point of contact for complaints, escalating issues when necessary.
- Ensure contract terms are adhered to by both the company and clients.
- Monitor program performance metrics regularly.
- In project management, develop detailed project plans, involve relevant stakeholders, and ensure technical feasibility to track progress effectively.

**Requirements**:

- Minimum 1-2 years of experience in Account Management or related fields.
- Exposure to the tech and startup space.
- Active participation in community or college organizations.
- Strong communication skills, both written and verbal, for interacting confidently with colleagues and clients.
- Creativity in identifying new sales opportunities, proactive behavior, business insight, and attention to detail.
- Ability to analyze data and reports to provide valuable insights to clients and the company.
- Strong presentation skills, able to convey information clearly and persuasively.
- Proven ability to build and maintain strong client and business partner relationships.
- Proficient in conflict resolution and managing challenging situations professionally.

**Why You'll Love Working Here?**
- Sabbatical Program: Recharge with our 15-day sabbatical leave every three years, acknowledging that long-term work can be demanding.
- Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
- Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
- Engagement Department: Get involved to refresh your mind with exciting activities outside the work to do.
- Laptop Ownership/Allowance: Choose between a company laptop or a laptop
- Celebrate With Us: We love to celebrate work anniversaries and birthdays
- Learning and lots of it. We promote vertical and lateral movement. It’s not uncommon for Tayo (that’s what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them. -Sincere teamwork. This word isn’t officially in our values, but when I asked new joiners about what value they really feel at Tada that’s not stated on our wall, many mentioned that Tayo is really helpful and they can feel the ‘teamwork’ atmosphere
- Think and act like an owner is our value. But the truth is we don't want you to act like an owner, we want you to be a real owner. So for our top performers, we'd love to lure you into our stock options program.

**What We Do Not Promise**:

- We do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.
- We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.
- We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.

If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region **Take the leap and help us shape the future of loyalty and rewards**

**Education**:

- S1 (required)

**Language**:

- English (required)

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