Senior Client Service Representative

5 months ago


Jakarta, Indonesia Sonoco-Trident Full time

We do this by delivering the following services: Pre-press which includes Artwork and Colour Separation; Digital Services that include 3D, Animation and e-Commerce Imagery; Creative Services such as Creative Design Adaptation, Retouching and Mock Ups; Technology Services that help manage workflows and Business Analysis.

**Role Description**:
Working within the Client Service/account team, the Senior Client Service Representative is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements.

The Senior Client Service Representative will support the activities (day to day and development) of all individuals working within their designated area of responsibility.

**Job Specification**:

- Support the Account Manager with the day to day running of your designated area of responsibility
- Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
- Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP
- Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Account Manager
- Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences
- Support the client’s brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range
- Preparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery
- Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP
- Identify and constructively raise issues with relevant team members, promoting best practice
- Support the Management team through the investigation of process improvements, making recommendations for process improvements
- Support the introduction of technology changes, system testing, communicating issues/potential issues

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: From Rp13,000,000 per month

Application Question(s):

- Are you comfortable working in a hybrid arrangement?

**Language**:

- Bahasa Malay (required)



  • Jakarta, Indonesia PRecious Communications Pte. Ltd. Full time

    In this role, you will be working closely with our client services and leadership team by advising and implementing cutting-edge PR & Digital programmes across the fast-paced B2B / technology / start-up space. Overall, we would want you to grow your career alongside the award-winning PRecious Team and our clients based on your ambition to be at the forefront...


  • Jakarta, Indonesia PRecious Communications Pte Ltd Full time

    DESCRIPTION:In this role, you will be working closely with our client services and leadership team by advising and implementing cutting-edge PR & Digital programmes across the fast-paced B2B / technology / start-up space. Overall, we would want you to grow your career alongside the award-winning PRecious Team and our clients based on your ambition to be at...


  • Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Client Services

    5 months ago


    Jakarta, Indonesia Aon Corporation Full time

    Posting Description: **Senior Client Services Executive**: We’re hiring! We are looking for a Senior Client Services Executive to join our team in Jakarta. **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as...


  • Jakarta, Indonesia Aon Corporation Full time

    Posting Description: **Senior Client Services Executive - Claims** We're hiring! We are looking for a Senior Client Services Executive - Claims, to join our Reinsurance business in Jakarta, Indonesia. **Aon is in the business of better decisions**: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an...


  • Jakarta, Indonesia International Flavors & Fragrances Full time

    IFF is a global leader in Food Ingredients and Flavors, and we are looking for a dynamic individual to join our team as **Senior Customer Service Representative.** If you are ready to join a **Great Place To Work-certified** organization and one of the world’s largest and most successful Flavors & Fragrances companies, we invite you to apply! **Your...


  • Jakarta, Indonesia Aon Corporation Full time

    Posting Description: **Senior Client Services Executive, Premium and Prorata** We're hiring! We are looking for a Senior Client Services Executive, Premium and Prorata to join our Reinsurance business in Jakarta, Indonesia. **Aon is in the business of better decisions**: At Aon, we shape decisions for the better to protect and enrich the lives of people...


  • Jakarta, Indonesia LRI Invest Full time

    Description The Senior Client Relationship Manager will act as the new and existing client point of contact for all queries and coordinate internal stakeholders to resolve queries with the highest level of client satisfaction. Actively managing client relationships with the client relationship team, achieving revenue targets and drive business P&L. Job...


  • Jakarta, Indonesia IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...


  • Jakarta, Indonesia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Jakarta, Indonesia Edelman Full time

    Are you a go-getter? Do you thrive in a fast-paced, collaborative environment? Do you love exploring fresh, creative ideas with other like-minded colleagues across some of the world’s largest brands? We seek an energetic, self-motivated, eager-to-learn Senior Client Executive to join the Corporate and Public Affairs (CPA) Division. If you have a passion...


  • Jakarta, Indonesia Endless Cafe Full time

    **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and concerns are addressed in a...

  • Client Partner

    5 months ago


    Jakarta, Indonesia Meta Full time

    The Client Partner for Meta's Global Marketing Solutions team in Indonesia is a strategic and forward-thinking professional who places our partners' businesses at the core of our operations. This role presents an exceptional opportunity to build and manage key client relationships, be recognized as a business and platform expert, and demonstrate strong...


  • Jakarta, Indonesia No Risk Designs Full time

    **Customer Service Representative** **Company**: No Risk Designs **Location**: Remote (USA-based, EST hours) **Type**: Full-Time Are you an experienced customer service professional with a knack for connecting with people and turning conversations into sales? No Risk Designs, a USA-based company, is looking for a motivated and personable Customer Service...

  • Senior Manager

    5 months ago


    Jakarta, Indonesia Mazars Full time

    **About this position**: Mazars is a leading international audit, tax and advisory firm, aspiring to build the economic foundations of a fair and prosperous world. Operating as a united partnership, Mazars works as one integrated team, leveraging expertise, scale and cultural understanding to deliver exceptional and tailored services in audit and accounting,...


  • Jakarta, Indonesia IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...


  • Jakarta, Indonesia IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...


  • Jakarta, Indonesia IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...


  • Jakarta, Indonesia PT Asando Karya Full time

    Join Our Team as a Customer Service Representative at PT Asando Karya! About Us: PT Asando Karya working closely with our BUMN Business Partners in the insurance field are seeking talented individuals to join our team as a Customer Service Representative and become a part of our success. Job Title: Customer Service Representative Location: Menteng area,...


  • Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...