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Client Support Services

4 weeks ago

Jakarta, Indonesia Mercer Full time

Client Support Services - Technician, **Guy Carpenter**

**What can you expect?**
- Accountability to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
- Integrates Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes and ensures assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective and regulatory compliant manner.
- Develops complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
- Manages settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.
- Implements processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
- Collaborates with peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.
- Establishes and drives relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.

**What is in it for you?**
- Be part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
- Unprecedented opportunity to meaningfully impact our clients and make a difference
- An opportunity to mold the role in your own style
- Access to Employee Resource Groups that provide mentorship and development opportunities
- Generous leaves and participation in our employee benefits program

**We will count on you to be responsible for technical treaty matters**:

- Entry of contractual information into system for premium invoicing.
- Review technical statements of accounts & claims advices from clients; process statements and billings according to departmental procedures.
- Attend to queries from clients, reinsurers, and related parties.
- Assist in the resolution of technical accounting and claims issues.
- Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
- Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards
- Perform other job-related duties as assigned.

**What you need to have?**
- University Graduate
- Experience in processing Treaty technical accounts / claims in a reinsurance broking environment.
- Prior experience in the Reinsurance industry, with specific experience of Treaty Reinsurance highly desirable
- Excellent verbal and written communication skills
- Excellent Microsoft suite skills
- Conversant in English & Bahasa Indonesia

**What makes you stand out?**
- Curiosity to learn
- Possess a positive attitude
- Adaptability to thrive in complex environments