Customer Support Specialist
4 days ago
Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
- Resolve technical issues including debugging customer sites to aid in problem resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Knowing company products inside and out so that you can answer customer questions.
- Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
- Follow up customers to ensure that their problems are resolved
- Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
- Fresh graduate with great willingness to learn welcomed to apply.
- Good proficiency in MS Office (Word, Excel, Powerpoint)
- Willing to work in night shift and weekend as needed
- The capacity to work well within a team.
- Attention to detail and logical thinking.
- The capacity to clearly explain a technical problem to a customer.
- Posses excellent problem-solving skills.
- Preferable have previous experience or skills in techs
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Customer Support and Application Specialist
1 week ago
Jakarta, Indonesia Lifetrack Medical System Full time**Core Responsibilities** The Customer Support and Application Specialist shall perform the following functions: **1.** **Support retention and strong promotion or advocacy among existing customers** - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution with other teams as needed, e.g.,...
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Customer Support and Applications Specialist
1 week ago
Jakarta, Indonesia Lifetrack Medical Sytems Full time**Core Responsibilities** The Customer Support and Application Specialist shall perform the following functions: **1. Support retention and strong promotion or advocacy among existing customers** - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution with other teams as needed, e.g., Tier...
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Customer Support Specialist
2 weeks ago
Jakarta, Indonesia Spenmo Full timeSpenmo is building a magical payables experience for businesses in the Asia-Pacific region. We offer an all-in-one software that consolidates corporate cards, bill payments, approvals and accounting reconciliation into one sleek interface. Thousands of customers that use Spenmo across the region save over 50 hours and $10,000 every month. We are growing...
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Customer/product Success Specialist
6 days ago
Jakarta, Indonesia Axpara Full time**Job description** Product and Client Support Specialist (Healthcare) The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs. **Responsibilities** -...
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Customer Experience Specialist
6 days ago
Jakarta, Indonesia StyleTheory Full time**Style Theory** from Singapore - We provide a subscription-based clothing rental service, redefining accessibility to designer clothes for everyone. People often call us the 'Netflix of Fashion'. #womenofstyletheory We are looking for a **Customer Experience Specialist** to assist our customers with all the queries including technical problems when using...
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System Implementation and Support Specialist
6 days ago
Jakarta, Indonesia PT Daya Medika Pratama Full timePersyaratan **Responsibilities**: - Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. - Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. - Communicating with clients...
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Software Support Specialist
4 weeks ago
Jakarta, Indonesia KRISHAND Full time**KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...
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Software Support Specialist
2 weeks ago
Jakarta, Indonesia KRISHAND Full time**KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...
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Software Support Specialist
4 weeks ago
Jakarta, Indonesia Flintex Consulting Pte Ltd Full time**The Right Individual**: **Required Functional Skills**: - Must perform technical troubleshooting on the company’s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers. - Prior experience in troubleshooting web UI or browser issues with exposure to Asp.net/JavaScript(JS) / HTML/ C# / C++ will be...
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Technical Support Specialist
1 week ago
Jakarta, Indonesia Reeracoen Indonesia Full time8,000,000 IDR ~ 12,000,000 IDR - Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome. - Fluent in Mandarin-Chinese & English. - Analytical mindset with the ability to diagnose and resolve technical issues efficiently. - Ability to collaborate effectively with cross-functional teams, including other technical...
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Junior Customs Specialist
3 weeks ago
Jakarta, Indonesia DRÄXLMAIER Group Full timeIn order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures - Conduct import and export transactions;...
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Freelance IT Support Specialist
4 weeks ago
Jakarta, Indonesia Cozymeal Full timeConsumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...
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Senior SEO Specialist
2 weeks ago
Jakarta, Indonesia Sinag Support Services, Inc. Full time**Must having experiences working as Sr SEO Specialist in Digital Agency, or Blackhat Industry is a plus.** **Skill required: Can create backlinks, PBN, HTML, and Website ranking in google (Page One)** **Noted : Portfolio is a must !** **Benefits**: - Working From Home (Indonesia) - Competitive Salary + Allowances for (WIFI, Electricity, Laptop) +...
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Patient Support Specialist
2 weeks ago
Jakarta, Indonesia MEDvidi Health Full time**Join MEDvidi Health as a Patient Support Specialist** Are you passionate about making a difference in the lives of others? At MEDvidi Health, we are revolutionizing access to mental health care through our innovative telehealth platform. We are looking for a Patient Support Specialist to be the compassionate first point of contact for individuals seeking...
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Junior Customs Specialist
1 week ago
Jakarta, Indonesia DRÄXLMAIER Group Full timeIn order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures and set up and review customs groups - Assure...
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Senior Customs Specialist
4 weeks ago
Jakarta, Indonesia DRÄXLMAIER Group Full timeIn order to support the Customs department in our plant in Kavadarci, we are looking for an **Senior Customs Specialist** who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement and optimize customs-relevant processes - Create and negotiate customs...
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Sales Support Banking Specialist
2 weeks ago
Jakarta, Indonesia Diebold Nixdorf Full time**Position Overview**: As a Sales Support Specialist with Diebold Nixdorf, you will be a centralized, phone-based and web enabled support resource working closely with all Field-Based Sales associates in coverage of accounts. Together with the Sales Teams, The Sales Support Specialists are responsible for assisting in the completion of the order of Diebold...
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Sales Support
2 weeks ago
Jakarta, Indonesia MyEduSolve Full time**We are looking for a qualified Sales Support Specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.** **Responsibilities**: - **Provide assistance for customer orders, account statuses and relevant problems** - **Provide data and guides to help the sales team** - **Develop and monitor...
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Technical Support Specialist
7 days ago
Jakarta, Indonesia Cartrack Full timeWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...
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Support Specialist
1 week ago
Jakarta, Indonesia Liven Full time**Join the revolution in hospitality tech!** **Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion...