System Implementation and Support Specialist

4 weeks ago


Jakarta, Indonesia PT Daya Medika Pratama Full time

Persyaratan

**Responsibilities**:

- Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
- Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
- Communicating with clients throughout the software customization process to obtain feedback and approval.
- Customizing software systems based on clients’ individual needs and specifications.
- Educating clients via training on how to use purchased software systems and customized system features.
- Creating a specialized document for each client as required, detailing all customizations made.
- Installing customized software systems and all necessary components.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Providing cost and time estimates to clients who require additional customizations to be done.
- Providing 2nd level support after system successfully implemented.

**Implementation Specialist Requirements**:

- Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
- Proven experience working as an system implementation and support specialist
- Sound technical knowledge.
- The ability to multitask effectively.
- The ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management skills.
- Exceptional communication and customer service skills.
- Detail-oriented.

Tanggung Jawab
We are seeking a highly skilled system implementation and support specialist to implement and support software systems for our clients. In this role, you will demonstrate how software systems work to clients and their users, and answer questions relating to implementation. You will also be required to ensure the client is satisfied with the implementation.

**Our products as follows**:
1. Hospital Information System (HIS).

2. Insurance System.

3. Enterprise Resource Planning (ERP).

4. Education Manage.

To be successful as an implementation specialist, you should be proficient with system functionalities, and able to work well as part of a team. Ultimately, an outstanding system implementation and support specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

**A brief about us**: We have a very fun yet disciplined culture, a friendly environment that helps and pushes you to grow; and policies that make it not just possible but mandatory to learn, push your limits, and do great work that you will be proud of. We help and teach one another.


  • Support Staff

    7 days ago


    Jakarta, Indonesia PT. Tribuana Global Group Full time

    Analyze & study new programs/modules/features/reports - Prepare project schedules for the implementation of new programs/modules/features/reports - Train new programs/modules/features/reports - Compare the implemented system whether it is in accordance with user needs or not - Create a system implementation report signed by the client, implementer, and...


  • Jakarta, Indonesia Lifetrack Medical System Full time

    **Core Responsibilities** The Customer Support and Application Specialist shall perform the following functions: **1.** **Support retention and strong promotion or advocacy among existing customers** - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution with other teams as needed, e.g.,...


  • Jakarta, Indonesia Lifetrack Medical System Full time

    **Core Responsibilities** The Customer Support and Application Specialist shall perform the following functions: **1.** **Support retention and strong promotion or advocacy among existing customers** - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution with other teams as needed, e.g.,...


  • Jakarta, Indonesia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Jakarta, Jakarta, Indonesia FKS Group Full time

    About the RoleWe are looking for a highly motivated and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide critical support to our senior leadership, ensuring the smooth operation of our organization.Main Responsibilities:Manage the schedules of senior executives, coordinate travel...


  • Jakarta, Indonesia SMART Agribusiness and Food Full time

    Digital Implementation & QA - Test, assure quality, socialize, train, implement, ensure customer-success & ensure smooth-operation of cool digital-solutions (be it Web / Mobile / AI / Cloud / IoT / Biz Intelligence) - Involve in requirement gathering, design, configuration & enhancement of solution - Interact with business users & technical personnel. Manage...


  • Jakarta, Jakarta, Indonesia MSBU Full time

    As a System Reliability Specialist, you will play a critical role in ensuring the high availability of our production systems.You will be responsible for designing, implementing, and maintaining scalable and reliable infrastructure solutions.Design and implement scalable and reliable infrastructure solutionsMaintain high-availability of production...


  • Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: HO end user support specialists provide technical support, advice and assistance to users and businesses with technical, hardware and software system problems. Support specialists generally deal directly with end users and must effectively communicate answers in a way they can understand. The most common technical problems of end...


  • Jakarta, Indonesia HAP Indonesia - Your Reliable Hiring Partner Full time

    **Our Client Company Type**: Healthcare **Working Location**: Jakarta, Indonesia **Employment Status**: Permanent **Reporting Line**: report to the IT Business Analyst Assistant Manager as a single contributor **Requirement**: + Expert with IT Software or Infrastructure especially in Hospital system processes + Very good in neat documentation,...


  • Jakarta, Jakarta, Indonesia Stockbit Full time

    We are seeking a highly skilled Financial Systems Specialist to join our team at Stockbit. As a Technical Product Manager, you will play a critical role in improving and developing business processes and systems, working closely with stakeholders, engineers, and operations team members.Key ResponsibilitiesProactively gain an understanding of business context...


  • Jakarta, Indonesia PT. Asaba Digital Innotech Full time

    Technical Skill: - MInimal Experience 1 year - 'System Engineer & Cloud Engineer (Infrastructure onprem & on cloud), familiar & experience :virtualization/vmware, Docker Container & Kubernetes, backup system (veeam, veritas) EP-Security (Kaspersky, TrendMicro), and Infrastructure Cloud (AWS, GCP, Alibaba) JobDesk: - Assessing customer infrastructure’s...


  • Jakarta, Indonesia Diebold Nixdorf Full time

    **Position Overview**: As a Sales Support Specialist with Diebold Nixdorf, you will be a centralized, phone-based and web enabled support resource working closely with all Field-Based Sales associates in coverage of accounts. Together with the Sales Teams, The Sales Support Specialists are responsible for assisting in the completion of the order of Diebold...

  • System Implementer

    3 weeks ago


    Jakarta, Indonesia PT. Guardia Teknologi Indonesia (Jubelio) Full time

    Responsible for training and onboarding sellers and partners to the Jubelio platform and ensuring that the process is smooth and successful - Maintain relationships with customers and help customers solve technical and non - technical problems - Raise and resolve technical issues and ensure that resolve times in the onboarding process remain at their best -...


  • Jakarta, Jakarta, Indonesia Shopee Full time

    We are seeking an experienced High Availability System Specialist to join our team. As a key member of our Engineering and Technology group, you will be responsible for designing and implementing large-scale, highly available, high-performance distributed systems.In this role, you will work closely with our team to ensure the efficient and sustainable...


  • Jakarta, Indonesia Planate Management Group Full time

    **Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning,...


  • Jakarta, Indonesia Cozymeal Full time

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...


  • Jakarta, Indonesia PT Tigaraksa Satria Tbk Full time

    Job Description: - Responsible for supporting & delivering the Sales Force Automation (SFA) Application for Users - Analyze & understand systems processes and business requirements and translate them to system design - Create & execute design specification, documentation, testing and implementation - Support and advises users in implementation of new...

  • Ho End User Support

    2 weeks ago


    Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: HO end user support specialists provide technical support, advice and assistance to users and businesses with technical, hardware and software system problems. Job Description: - Perform IT infrastructure support (hardware and equipment), including preventive maintenance (anti virus protection, warranty renewal), troubleshooting...


  • Jakarta, Jakarta, Indonesia Bluesign System Partnership Full time

    Job Description:Sell bluesign services to textile manufacturing mills, brands, and chemical suppliers in Indonesia.Key Responsibilities:Establish solid customer relations with existing customers in Indonesia.Support customers in implementing the bluesign system in their organization, marketing, and supply chain.Cooperate with SGS Indonesia in event...


  • Jakarta, Indonesia Abacus POS Full time

    If you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place. We are the fastest-growing iPad Point of Sales System in Indonesia from Australia. As we are expanding our team, we are currently looking for a Junior Support Specialist role to join our team in...