Customer Support and Application Specialist

2 days ago


Jakarta, Indonesia Lifetrack Medical System Full time

**Core Responsibilities**

The Customer Support and Application Specialist shall perform the following functions:
**1.** **Support retention and strong promotion or advocacy among existing customers**
- Providing timely customer support to drive seamless and high-advocacy customer experience
- Coordinating issue resolution with other teams as needed, e.g., Tier 3 / Development team

**2.** **Support the Growth team in customer acquisition by assisting in pre-contracting activities that ensure solid foundations for full implementation**
- Supporting the client set up of Proof of Concepts (POCs)
- Demonstrating product to potential customers alone or in conjunction with Growth team
- Providing Tier 1 support onsite/online

**3.** **Support Product Development and updates**
- Participating in the review of existing product documentation, providing appropriate feedback
- Performing testing and accomplishing assigned tested cases and providing feedback to the testing team

**4.** **Support company growth through timely execution of deployment for closed contracts**
- Participating in kick-off meetings
- Ensuring timely execution of deployment activities assigned to contribute to the timely deployment of solutions for closed contracts

**5.** **Support the company by performing other tasks as assigned by the Supervisor.**

Professional qualifications and skills:

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with healthcare software industry
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Fluent in both Bahasa Indonesia and English, written and spoken
- Patience when handling tough cases

**Operating Principles**:

- **Purpose-driven**_**. **We are looking for individuals who are aligned with our mission and are motivated by working on healthcare technology that can positively impact millions of lives around the world.
- **Do it right, from the start**_**. **We believe in starting from first principles and putting in the hard work now to avoid more work down the future. Our LifeSysTM platform, built from the ground up, reflects this.
- **Radical transparency**_**. **We want our people to keep growing and improving. Receiving and giving feedback is critical for this. We expect people to be upfront, open and willing to learn from each other.
- **Crush the bottlenecks**_**. **We are always focused on the critical path to achieving results. We expect our members to be relentlessly efficient in clearing the obstacles to this critical path.
- **Going the extra mile**_**. **We like and reward team members who are not only good at their jobs, but will raise their hand and propose projects or solutions that help take Lifetrack forward.

**Job Types**: Full-time, Permanent

Pay: Up to Rp17,000,000 per month

Application Question(s):

- How much is your ANNUAL expected salary?

**Experience**:

- radiology or IT (required)

Willingness to travel:

- 75% (required)



  • Jakarta, Indonesia Lifetrack Medical Sytems Full time

    **Core Responsibilities** The Customer Support and Application Specialist shall perform the following functions: **1. Support retention and strong promotion or advocacy among existing customers** - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution with other teams as needed, e.g., Tier...


  • Jakarta, Indonesia PT Kyndryl Solutions Indonesia Full time

    **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...


  • Jakarta, Indonesia R Systems Pte. Ltd Full time

    Scope of Work: - Collaborate with Application Team, Project Team and other teams (IT/Operations/Business & external parties) - Support SIT and UAT - Conduct admin duties if needed Technical Skill Requitement: - Minimum 3-5 years as IT Application Specialist/Application Support in Banking/Fintect Industries - Knowledge in card management and host system,...


  • Jakarta, Indonesia GE HEALTHCARE Full time

    **Job Description Summary**: The role of Application Specialist is primarily to deliver and coordinate training on GE Molecular Imaging HealthCare’s products. The Application Specialist may work individually at an account and as part of a One GE Healthcare team. This training is mainly delivered at a hospital site but also remotely using digital methods....


  • Jakarta, Indonesia R Systems Full time

    2. Conducting administrative duties, such as drafting necessary forms requests 4. Minimum 3-5 years as IT Application Specialist and Technical Support in Banking/Fintech industries 5. Has experience/knowledge in card management and host system, retail deposit (experience in debit card and/or document management system such as Documentum is preferable) 6....


  • Jakarta, Indonesia Sandvik Full time

    Deadline: - Dec 21 - Country: - Indonesia - Location: - Jakarta - Job-ID: - R0048469 - Job category: - Engineering **Sandvik Coromant** Sandvik Coromant is the world leading supplier of cutting tools and tooling systems for the metalworking industry and is represented in 130 countries. There are over 20 state-of-the art Productivity Centres located...


  • Jakarta, Jakarta, Indonesia Halokerja Full time

    Job TitleCustomer Support Specialist - Join our team at Siemens Energy, P.T. Siemens Indonesia!About the RoleThis is a fantastic opportunity for an Early Professional to take on key responsibilities in Business Administration, specifically within the Customer Service Segment.Main ResponsibilitiesOversee order processing from booking to billing, ensuring...


  • Jakarta, Indonesia PT. Magnus Indo Medika Full time

    Applicant Specialist - Tim product & marketing specialist produk Ruang Operasi - D3/S1 Elektromedis/Radiographer/Keperawatan - Pengalaman min. 2 thn (freshgraduate dipersilahkan) - Fluent in English "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera...


  • Jakarta, Indonesia Spenmo Full time

    Spenmo is building a magical payables experience for businesses in the Asia-Pacific region. We offer an all-in-one software that consolidates corporate cards, bill payments, approvals and accounting reconciliation into one sleek interface. Thousands of customers that use Spenmo across the region save over 50 hours and $10,000 every month. We are growing...


  • Jakarta, Indonesia Kawan Lama Full time

    Gambaran Pekerjaan IT Application Support Kualifikasi - Bachelor's Degree majoring Information Technology / Computer Science or equivalent- Have experience min. 1 year as IT Application Support- Strong skill at SQL database and web programming language (PHP)- Good problem solving and troubleshooting skillsSkill yang Dibutuhkan- - support to users

  • Application Support

    7 hours ago


    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    Support IT Application Perform the testing for any bug fix or improvements Perform the Regulatory activity Monitoring and close ticket assigned to the apps team Analyze the process and improvements Perform system development/programming A Bachelor Degree from Computer Sciences, Information Technology, or related Fresh graduates are welcome to apply Have...


  • Jakarta, Jakarta, Indonesia Jakmall Full time

    We are looking for a talented Application Developer Specialist to join our team at Jakmall. In this role, you will be responsible for developing high-quality code that meets the requirements of our mobile application.Key Responsibilities:Develop high-quality code that meets the requirements of our mobile application.Work closely with our product manager to...


  • Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

    Support user on Application either Local or Regional Monitoring and close ticket assigned to apps team Understand the system development life cycle Having basic programing knowledge Having basic database knowledge Having basic IT Infrastructures (Server, Network, Firewall, Security) knowledge Knowlege in Banking Application Knowledge/experience in web...

  • Application Support

    7 days ago


    Jakarta, Indonesia PT Lawencon Full time

    Persyaratan Proven work experience as a Application Support At least 2 Year(s) of working experience Familiarity with ISO 8583, JSON, XML, other messaging Experience deploy with IIS, JBOSS, Tomcat or weblogic and other tools Strong Knowledge of SQL Query and have experience using database, example MS SQL, Postgresql, Oracle and others **Required...


  • Jakarta, Indonesia WebBeds Full time

    The WebBeds APAC API Support team is looking for a new colleague to join the team to support our growing WebBeds business in the Asia Pacific region. - You will be supporting and assisting our clients in Asia Pacific to connect our hotel product to client's systems. Key activities will be to support the activities to onboard new API clients, maintain and...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : IT Application Support...

  • Product Manager

    2 weeks ago


    Jakarta, Indonesia PT Abadinusa Usahasemesta Full time

    **Role and responsibilities**: - Develop strategies and manage channels to achieve sales and profit targets, implementing business/sales plans to drive performance. - Responsible as Application Specialist - Maintain technical competence in relevant products, monitor competitor activity, and ensure the team awareness. - Build relationships with Key Accounts...


  • Jakarta, Indonesia PT Alto Network Full time

    IT Application Support - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...


  • Jakarta, Indonesia KRISHAND Full time

    **KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...


  • Jakarta, Indonesia KRISHAND Full time

    **KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...