Software Support Specialist
3 days ago
**KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for
**Software Support Specialist** to join its support team
**NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.**
The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of network platforms in which our software could potentially be run. Will also demonstrate strong client management skills, assuring timely, professional and accurate responses to end user inquiries. The **Software Support Specialist** will possess superior problem solving skills with a proven ability to exercise sound judgment to solve complex issues.
This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include problem analysis, evaluation, recreation, and resolution of customer reported problems; the use of relevant problem management systems to search for known problems and to create new entries / update existing entries; advice and guidance to customers regarding the use of software; the use of technical resources and tools to answer customer questions and respond to customers requirements.
**Job Functions**:
- Receives telephone calls from users having problems using our software or inquiring how to use our software.
- Talks to user to learn procedures followed and source of error.
- Investigates and resolves software problems of users
- Asks user with problem to use telephone and participate in diagnostic procedures
- or by listening to and following instructions.
- Determines whether problem is caused by hardware.
- Talks with coworkers to research problem and find solution.
- Talks to programmers to explain software errors or to recommend changes to programs.
- May test software to evaluate ease of use and whether product will aid user in performing work.
- May write software evaluation and recommendation for management review.
- May write or revise user training manuals and procedures.
- Provide software installation and training to customers.
- Provide software presentation to qualified prospects
- Work effectively with mínimal supervision.
- Communicate effectively orally using tact, patience, and courtesy
**Requirements**:
- Male/Female
- Min. D3/S1 Degree from reputable university with GPA min. 3.0
- Ability to learn quickly
- Have communication, presentation and documentation skill
- Able to handle multi tasking and manage variety of works/services
- Willing to travel to customer sites all over Indonesia
- Willing to work hard, good team work, and ability to work under pressure, independent, self motivated, dynamic and confident
- Previous accounting and/or payroll and/or tax software support experience is highly desirable
- Fresh graduate are encouraged to apply
-
Software Support Specialist
9 months ago
Jakarta, Indonesia Flintex Consulting Pte Ltd Full time**The Right Individual**: **Required Functional Skills**: - Must perform technical troubleshooting on the company’s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers. - Prior experience in troubleshooting web UI or browser issues with exposure to Asp.net/JavaScript(JS) / HTML/ C# / C++ will be...
-
Software Support Specialist
6 months ago
Jakarta, Indonesia RTLAWRENCE CORPORATION PHILIPPINE BRANCH Full time**RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software that we modify and setup base on our clients...
-
Customer Support Specialist
2 days ago
Jakarta, Indonesia Demolytic Full time**Jakarta**: **Indonesia**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...
-
Digital Marketing Specialist
7 months ago
Jakarta, Indonesia Netiquette Software Full timeWe provide one complete single cloud business solution including Accounting, Inventory, CRM, Payroll, POS and customized Cloud Solution for businesses to manage core key business operations, with real-time data, easy-to-use views and role-specific business information. Hence, we can ensure your business meets consistency on the right path to success by...
-
IT Support Specialist
7 months ago
Jakarta, Indonesia Cozymeal Full timeConsumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...
-
Moodle Technical Support Engineer
7 months ago
Jakarta, Indonesia Overt Software Solutions Full time**OVERT SOFTWARE SOLUTIONS LTD** **Moodle Technical Support Engineer** PURPOSE OF ROLE: As a Moodle Technical Support Engineer, your primary responsibility is to provide comprehensive first and second-line support for our diverse range of customer Moodle Virtual Learning Environments (VLEs). Operating within a Linux environment, you will play a crucial...
-
Digital Marketing Specialist
7 months ago
Jakarta, Indonesia Netiquette Software Full time**Role Description** This is a full-time remote role for a Digital Marketing Specialist at Netiquette Software. As a Digital Marketing Specialist, you will be responsible for the day-to-day tasks of social media marketing, digital marketing, web analytics, online marketing, and communication activities. This role requires a strong understanding of digital...
-
Junior Support Specialist
6 months ago
Jakarta, Indonesia Abacus POS Full timeIf you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place. We are the fastest-growing iPad Point of Sales System in Indonesia from Australia. As we are expanding our team, we are currently looking for a Junior Support Specialist role to join our team in...
-
Customer Support Specialist
5 days ago
Jakarta, Indonesia RecruiterPal Full timeCOMPANY DESCRIPTION If you are intellectually curious by nature, and believe in the power of technology to change peoples' lives, we would love to have a conversation with you. DESIGNATION : Customer Support Specialist RESPONSIBILITIES We are on a lookout for a Customer Support Specialist to provide enterprise-level assistance for the project...
-
Software Engineering Specialist
6 months ago
Jakarta, Indonesia amdocs Full time**Job ID**:185330 **Required Travel**: Minimal **Managerial - No** **Location:**:Indonesia - Jakarta (Customer Site) **Who are we?**: Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation...
-
Customer Support Specialist
5 days ago
Jakarta, Indonesia Spenmo Full timeSpenmo is building a magical payables experience for businesses in the Asia-Pacific region. We offer an all-in-one software that consolidates corporate cards, bill payments, approvals and accounting reconciliation into one sleek interface. Thousands of customers that use Spenmo across the region save over 50 hours and $10,000 every month.- We are growing...
-
Senior Specialist Solutions Architect
4 days ago
Jakarta, Indonesia Red Hat Software Full timeAbout the job: The Red Hat Sales team is looking for a Senior Specialist Solutions Architect to join us. In this role, you will support the South East Asia TME (Telco, Media & Entertainment) Sales team and provide presales technical support to customers. You will work with key customers on site or remotely to build a relationship of trust and confidence...
-
IT Support
3 days ago
Jakarta, Indonesia CrediBook Full timeCompany Description CrediBook is a mobile app that helps people to manage and track the money owed to them through the means of a digital ledger. Allows people to record the credit dues and then issue payments reminders to debtors whose payments are due. **Job Description**: - Consulting with IT managers and other departments as required. - Providing IT...
-
Technical Support Specialist
7 months ago
Jakarta, Indonesia Reeracoen Indonesia Full time8,000,000 IDR ~ 12,000,000 IDR - Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome. - Fluent in Mandarin-Chinese & English. - Analytical mindset with the ability to diagnose and resolve technical issues efficiently. - Ability to collaborate effectively with cross-functional teams, including other technical...
-
Upstream End User Support
4 months ago
Jakarta, Indonesia SMART Agribusiness and Food Full timeJob Description Summary: HO end user support specialists provide technical support, advice and assistance to users and businesses with technical, hardware and software system problems. Support specialists generally deal directly with end users and must effectively communicate answers in a way they can understand. The most common technical problems of end...
-
IT Support
7 months ago
Jakarta, Indonesia Jaris & K Full timeInstall and configure computer hardware, software, systems, networks, and printers. Install new software and hardware drivers and update existing ones as needed. Promptly address technical issues related to IT and user requests. Offer technical support regarding IT devices within the company. Serve as a helpdesk for employee inquiries about computer...
-
Cloud Software Support Specialist
3 months ago
Jakarta, Indonesia Acronis Full timeAs a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will...
-
IT Support
7 months ago
Jakarta, Indonesia Stockbit Full timeWe are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to...
-
Software Helpdesk Specialist
4 days ago
Jakarta, Indonesia SehatQ Full timeDetailed Job Description 1. Serve as the first contact with customers who need technical assistance 2. Provide quick resolution and excellent customer service 3. Process the bug report and analyse whether the issue is a bug, informational, or others, further assign the severity of the issue 4. Walk the customer through the problem solving process 5....
-
Operational Support Specialist
3 weeks ago
Jakarta, Jakarta, Indonesia Cartrack Full timeAbout the RoleWe are seeking an experienced Operational Support Specialist to join our dynamic team in Jakarta. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.