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Customer Support

1 month ago

Jakarta, Indonesia ATI Business Group Full time

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

**Responsibilities**:
Assisting the customers with answering inquiries or using the client’s tools

Carefully follow instructions and pre-established guidelines to perform assigned tasks

Ensure that all work is processed according to the team’s minimum standard

Report any issues or system limitations to the direct supervisor.

**Requirements**:
Fluent communication skills in English (both written & spoken)

Must have 2-3 years of experience in customer service (B2B or B2C) or call center

Excellent analytical and numerical skills

Having experience in the travel industry is preferred

Having experience in using Salesforce

Willing to work in shifting mode (24/7) including public holidays and weekend.

Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

Able to join as soon as possible