Customer Support Specialist

6 months ago


Jakarta, Indonesia Coda Payments Full time

**What We Do**

At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you’re ambitious, bold and ready to take your career to the next level, get in touch

**Customer Support at Coda**

Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.

To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.

**Responsibilities**:

- Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
- Perform marketing activities with close collaborations with our marketing team.
- Assist to conduct and carry out transaction tests to identify any potential issues of payment channels

**Requirements**:

- At least 2 years experience in a customer-focused role (service, hospitality, call centre, etc.)
- Positive personality and attitude
- Flexible to changes and has a sense of urgency
- Excellent problem-solving skills
- Time management skills
- Good communication skills in Bahasa Indonesia and English to answer customers' queries in Bahasa Indonesia and English
- Comfortable with shift schedules

Please submit your resume in **English**

**Working at Coda**

Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you

**Our Perks**

**WFH Support**: Get a monthly allowance to cover your work-from-home expenses and keep you connected.

**Wellness Boost**: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter

**Customized Benefits**: Tailor your benefits with our flexible plan.

**Growth Opportunities**: Unlock your potential through clear progression paths.

**Skill Development**: Access training resources to fuel your personal and professional growth.

**Volunteer Time Off**: Enjoy paid time off to make a difference in the world through volunteering.

**Family Care**: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
- Benefits are reviewed and updated on a yearly basis_

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.



  • Jakarta, Indonesia exabytes Full time

    **GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...


  • Jakarta, Indonesia Huneety Co., Ltd. Full time

    The Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The...


  • Jakarta, Indonesia Axpara Full time

    **Job description** Product and Client Support Specialist (Healthcare) The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs. **Responsibilities** -...


  • Jakarta, Jakarta, Indonesia Cartrack Full time

    About the RoleWe are seeking an experienced Operational Support Specialist to join our dynamic team in Jakarta. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.


  • Jakarta, Indonesia PT Daya Medika Pratama Full time

    Persyaratan **Responsibilities**: - Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. - Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. - Communicating with clients...


  • Jakarta, Indonesia Abacus POS Full time

    If you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place. We are the fastest-growing iPad Point of Sales System in Indonesia from Australia. As we are expanding our team, we are currently looking for a Junior Support Specialist role to join our team in...


  • Jakarta, Indonesia ABB Full time

    **Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Jakarta, Indonesia The Copy Boy Pte Ltd Full time

    Are you looking for a fun working environment where output counts more than just hours? Are you results oriented and interested to solve problems? We are hiring a Sales Support Specialist to support our young and vibrant team! **Sales Support Specialist**: - Follow up with sales leads provided by the sales team and maintain consistent communication with...

  • IT Support Specialist

    7 months ago


    Jakarta, Indonesia Cozymeal Full time

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...


  • Jakarta, Indonesia Mindpec Full time

    **Job Title**: Customer Support Specialist (Indonesian & English Speaker) **Location**: Malaysia **Job Overview**: As a Customer Support Specialist, you will be responsible for assisting our Indonesian-speaking customers. You will handle inquiries, resolve issues, and provide support through various communication channels while ensuring a high level of...


  • Jakarta, Indonesia Flintex Consulting Pte Ltd Full time

    **The Right Individual**: **Required Functional Skills**: - Must perform technical troubleshooting on the company’s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers. - Prior experience in troubleshooting web UI or browser issues with exposure to Asp.net/JavaScript(JS) / HTML/ C# / C++ will be...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    8,000,000 IDR ~ 12,000,000 IDR - Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome. - Fluent in Mandarin-Chinese & English. - Analytical mindset with the ability to diagnose and resolve technical issues efficiently. - Ability to collaborate effectively with cross-functional teams, including other technical...


  • Jakarta, Indonesia DRÄXLMAIER Group Full time

    In order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures - Conduct import and export transactions;...


  • Jakarta, Indonesia ABB Full time

    **Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...


  • Jakarta, Indonesia Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...


  • Jakarta, Indonesia foodspot Full time

    We are seeking an experienced freelance custom specialist to support the import operations from overseas. **Responsibilities** - Prepare and submit import customs documents for Indonesia - Liaise and negotiate with customs authorities - Gather information and provide advice on import regulations and tariffs - Other import-related...

  • Sales Specialist

    4 months ago


    Jakarta, Indonesia Microsoft Full time

    We are looking for passionate, experienced, and credible personnel who will become our **Enterprise Sales Specialist** for **Support and Enhanced Solution Business.** The Support Sales Specialists leverages Microsoft’s more than 20 years of expertise with input from enterprise customers worldwide to provide a tailored cloud services model that drives...


  • Jakarta, Indonesia Signify Full time

    Jakarta, Java, Indonesia Category Supply Chain Management Posted Date 12/23/2024 Job Id 354507 **About Signify** Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data...


  • Jakarta, Indonesia ABB Full time

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Jakarta, Indonesia Farmers Market 99 Indonesia Full time

    **Job Requirements**: **Job Description and Responsibility**: - Ensure smooth daily operations with excellent levels of support and service delivery - Ensuring full completion of functional enhancements and process improvement activities related to IS Retail processes - Monitoring all outstanding requirements and problems - Maintain good communication...