Customer Operation Specialist

5 months ago


Jakarta, Indonesia ABB Full time

**Customer Operation Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Customer Operation Specialist for Motion business, you will be responsible for providing internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction. Reporting to Customer Support Manager, you will be ensuring a positive customer experience throughout the entire process. This position is based in Jakarta, Indonesia.

**Your responsibilities**:

- Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with sales, operations, supply chain management and other internal and/or external teams. Coordinating resolution with after-sales service and/or spare parts teams
- Recommending appropriate solution for customer requests and coordinating with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
- Informing customers about issue status based on inputs and clarifies any questions
- Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information service
- Developing, implementing and maintaining customer support processes. Participating in customer support related development projects (e.g. tools, competences, resources)
- Tracking regular target performance and provides results to management

**Your background**:

- Bachelor’s degree in any related major
- Minimum experience 2-3 years in related area
- Have experience in handling customer issue
- Good analytical thinking and problem solving
- Have strong communication skill

**Benefits**:

- Life insurance
- Accident insurance
- Flexible work practices

**More about us**:



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