Customer Operation Specialist
5 months ago
**Customer Operation Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Customer Operation Specialist for Motion business, you will be responsible for providing internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction. Reporting to Customer Support Manager, you will be ensuring a positive customer experience throughout the entire process. This position is based in Jakarta, Indonesia.
**Your responsibilities**:
- Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with sales, operations, supply chain management and other internal and/or external teams. Coordinating resolution with after-sales service and/or spare parts teams
- Recommending appropriate solution for customer requests and coordinating with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
- Informing customers about issue status based on inputs and clarifies any questions
- Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information service
- Developing, implementing and maintaining customer support processes. Participating in customer support related development projects (e.g. tools, competences, resources)
- Tracking regular target performance and provides results to management
**Your background**:
- Bachelor’s degree in any related major
- Minimum experience 2-3 years in related area
- Have experience in handling customer issue
- Good analytical thinking and problem solving
- Have strong communication skill
**Benefits**:
- Life insurance
- Accident insurance
- Flexible work practices
**More about us**:
-
Junior Customs Specialist
5 months ago
Jakarta, Indonesia DRÄXLMAIER Group Full timeIn order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures - Conduct import and export transactions;...
-
Operation Specialist in Dubai
5 months ago
Jakarta, Indonesia Future Ocean Payment Service Provider Full timeJob Description: We are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations specialist in **Dubai.** you will play a critical role in overseeing and coordinating daily operational activities. Your responsibilities will include monitoring transaction data, managing operational reconciliation, providing customer...
-
Freelance Import Customs Clearance Specialist
6 months ago
Jakarta, Indonesia foodspot Full timeWe are seeking an experienced freelance custom specialist to support the import operations from overseas. **Responsibilities** - Prepare and submit import customs documents for Indonesia - Liaise and negotiate with customs authorities - Gather information and provide advice on import regulations and tariffs - Other import-related...
-
Customer Collaboration Specialist
6 months ago
Jakarta, Indonesia Johnson & Johnson Full timeDescription Kenvue is currently recruiting for: **Customer Collaboration Specialist** This position reports into Country Deliver Lead and is based at Jakarta Raya. **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including...
-
Business Operation Specialist
2 months ago
Jakarta, Indonesia Merck Group Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...
-
Customer Service Specialist
7 months ago
Jakarta, Indonesia Huneety Co., Ltd. Full timeThe Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The...
-
Datacenter Operations Specialist
5 months ago
Jakarta, Indonesia Microsoft Full timeIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Specialist. Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide network...
-
Sea Logistics Isc Customer Care Specialist
5 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAre you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as a Sea Logistics ISC Customer Care Specialist - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you...
-
Customer/product Success Specialist
2 months ago
Jakarta, Indonesia Axpara Full time**Job description** Product and Client Support Specialist (Healthcare) The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs. **Responsibilities** -...
-
Operation Specialist
7 months ago
Jakarta, Indonesia Mamafirst.co Full timeOperation Specialist - Fulltime / Internship - Position Hybrid - working Based in Jakarta Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...
-
Sea Logistics Operational Care Specialist
5 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeAt Kuehne Nagel, we pride ourselves on providing exceptional service and products to our customers. We are looking for motivated and dedicated individuals to join our team as Sea Logistics Operational Care Specialist, Warehousing. If you are detail-oriented, efficient, and thrive in a fast-paced environment, we want to hear from you! ** Your Role**: You...
-
IT Operation Specialist
6 months ago
Jakarta, Indonesia Artotel Group Full timeIT Operation Specialist - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...
-
Customer Care Specialist
2 weeks ago
Jakarta, Indonesia Honest Bank Full time**Customer Care Specialist**: Jakarta, Jakarta - Work Type: Full Time **About us**: We’re a financial services company leveraging cutting-edge technology to bring fintech and financial solutions to the underserved Southeast Asia market. The team is a diverse and carefully selected group of world-class finance and tech professionals. Our Indonesia team is...
-
Project Operations Specialist
3 months ago
Jakarta, Indonesia WRI Indonesia Full time**Program Overview** WRI Indonesia is national entity (Yayasan) associated with the World Resources Institute (WRI), a global environmental research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. WRI work with various stakeholders in the natural resources sector to support policy and...
-
IT Application Customization Specialist
2 months ago
Jakarta, Indonesia Farmers Market 99 Indonesia Full time**Job Requirements**: **Job Description and Responsibility**: - Ensure smooth daily operations with excellent levels of support and service delivery - Ensuring full completion of functional enhancements and process improvement activities related to IS Retail processes - Monitoring all outstanding requirements and problems - Maintain good communication...
-
Customer Support Specialist
1 week ago
Jakarta, Indonesia exabytes Full time**GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...
-
Sea Logistics Customer Care Specialist
6 months ago
Jakarta, Indonesia Kuehne+Nagel Full timeWe are currently seeking a dynamic individual to join our team as a Sea Logistics Customer Care Specialist at Kuehne + Nagel in Indonesia. This position involves managing and facilitating customer interactions, ensuring efficient sea logistics operations. ** Your Role**: You will support customers by providing helpful information, answering questions, +...
-
Hotel Operations Specialist
1 week ago
Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Archipelago International Full timeArchipelago International, a leading hospitality company, is currently seeking an experienced Hotel Operations Specialist to join its team. This dynamic role offers an exceptional opportunity for a skilled professional to drive sales growth and contribute to the company's success.
-
Front Office Operations Specialist
3 weeks ago
Jakarta, Jakarta, Indonesia Archipelago International Full timeWe are seeking an experienced and skilled Application Support Specialist - Front Office Trainer to join our team at Archipelago International. This role is crucial for ensuring our Property Management System (PMS) and Sentec Point of Sales (POS) system are effectively utilized by hotel front office staff.The ideal candidate will have a deep understanding of...
-
HR Operations Specialist
1 month ago
Jakarta, Jakarta, Indonesia Glints Full timeHR Operation SpecialistWe are seeking a highly skilled HR Operation Specialist to join our team at Glints. In this role, you will play a crucial part in managing human resources and office administration for our Indonesian team.Key Responsibilities:Oversee HR functions, including payroll, recruitment, and employee relations, while ensuring compliance with...