Customer Collaboration Specialist

6 months ago

Jakarta, Indonesia Johnson & Johnson Full time

Description

Kenvue is currently recruiting for:
**Customer Collaboration Specialist**

This position reports into Country Deliver Lead and is based at Jakarta Raya.

**Who We Are**

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

***

**What You Will Do**

The position is responsible for:

- Customer Collaboration Specialist is responsible in implementing customer service strategies, maintain and enhance customer relationships and meet the organizational and operational objectives by ensuring customer satisfaction through effective management of the customer order processing function.
- He/she is accountable for timely response to Customer/ Customer Development/Sales team’s inquiries and resolving Order to Cash (OTC) process issues. Plan, co-ordinate and control the activities of the customer service team. Collaborate actively with Planner, Deliver, Customer Development in ensuring customer satisfaction can be achieved.
- Key Responsibilities***
- Ensuring the day-to-day order management activities are executed flawlessly and timely.
- Collects data and prepares routine reports for management review.
- Monitor Order to Cash process related activities for compliance to business procedures and workflows.
- Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery arrangement.
- Acts as a liaison between Kenvue, Commercial team and 3PL to ensure that all queries are dealt with in a timely manner.
- Work with 3PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
- Ensure return & rejection management is carry out effectively.
- Responds to and resolves complex customer complaints.
- Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
- Ensure Customer Service activities are aligned with the total Supply Chain strategies
- Participate actively in alignment and adherent to business objectives, policies and procedures.
- Key Business Result: Customer Service, Warehouse & Distribution Cost, Cost Improvement

**Qualifications**:
**What We Are Looking For**
- Degree Holder preferably in Business Management, Economics, International Studies, logistics, operational management.
- Minimum 2-3 years of working experience in “Order To Cash” (OTC) process
- Experience on Consumer business (FMCG) and SC operation
- Knowledgeable on Order Management Processing
- Basic understanding Warehouse operations
- Customer relation management
- Basic IT skills eg. EDI-VMR, SAP, MS Office (excel, words, powerpoint)
- Knowledge of the RFx (Request for Proposals/Quotations/Information) generation process
- Strong in Analytical Skill and Problem Solving with the ability to evaluate issues and conflicts and make timely decision that benefit both the customers and the business
- Strong leadership and decision-making skills, able to take charge and follow-through.
- Demonstrated ability to handle multiple tasks
- Ability to prepare comprehensive reports and policy briefs
- Strong interpersonal skills with ability on communication, negotiation and to function as both a team player and a team leader. Able to develop and maintain excellent working relationships, work successfully within a team environment, proactive team player,
- Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.
- Having flexibility and ability to adapt to an ever
- changing supply chain environment and organization development driven.
- Ability to take ownership of problems and coordinate appropriate internal resources to help solve customer issues effectively and efficiently

**What’s In It For You**
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
- Learning & Development Opportunities
- Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran s

  • Customer Service Specialist

    7 months ago

    Jakarta, Indonesia Huneety Co., Ltd. Full time

    The Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The...

  • Customer/product Success Specialist

    2 months ago

    Jakarta, Indonesia Axpara Full time

    **Job description** Product and Client Support Specialist (Healthcare) The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs. **Responsibilities** -...

  • Collaboration Manager

    5 months ago

    Jakarta, Indonesia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Collaboration Manager

    5 months ago

    Jakarta, Indonesia Siemens Mobility Full time

    **Job ID**: - 378294**Company**: - PT Siemens Healthineers Indonesia**Organization**: - Siemens Healthineers**Job Family**: - Research & Development**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - Permanent- Do you want to join us in helping to...

  • Customer Care Specialist with German

    2 weeks ago

    Jakarta, Indonesia Wibit Consulting & Services (WibitCS) Full time

    **In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!** We're excited to partner with a top-rated BPO with outstanding employee satisfaction ratings. We’re looking for **experienced German-speaking Customer Care Specialists** to join their team remotely in **North Macedonia**. This role is ideal for detail-oriented...

  • Sea Logistics Isc Customer Care Specialist

    5 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    Are you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as a Sea Logistics ISC Customer Care Specialist - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you...

  • Customer Operation Specialist

    5 months ago

    Jakarta, Indonesia ABB Full time

    **Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Support Specialist

    1 week ago

    Jakarta, Indonesia exabytes Full time

    **GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...

  • Junior Customs Specialist

    5 months ago

    Jakarta, Indonesia DRÄXLMAIER Group Full time

    In order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures - Conduct import and export transactions;...

  • Sales Specialist

    5 months ago

    Jakarta, Indonesia ABB Full time

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Senior Customs Specialist

    5 months ago

    Jakarta, Indonesia DRÄXLMAIER Group Full time

    In order to support the Customs department in our plant in Kavadarci, we are looking for an **Senior Customs Specialist** who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement and optimize customs-relevant processes - Create and negotiate customs...

  • Compliance Specialist Iii

    2 months ago

    Jakarta, Indonesia Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office About Thermo Fisher Scientific Inc. Thermo Fisher Scientific Inc. is a global leader in providing scientific solutions to enable our customers to make the world healthier, cleaner, and safer. With a team of over 100,000 colleagues worldwide, we are committed to integrity,...

  • Learning Design Specialist

    5 months ago

    Jakarta, Indonesia PT. Tiki Jalur Nugraha Ekakurir (JNE) Full time

    Established in 1990, PT Tiki Jalur Nugraha Ekakurir or JNE started operations in majoring on customs clearance and distribution for incoming courier and cargo shipments to Indonesia. In 1991, JNE set up its own International network by joining International courier companies which allow JNE to offer delivery services worldwide. At present, JNE, which is...

  • Customer Engagement Specialist

    6 months ago

    Jakarta, Indonesia High Reaching Club Football Academy Full time

    Wanita, maksimal usia 28 - Berdomisili di Jakarta Utara - Dapat berkomunikasi dengan baik - Mampu menawarkan produk untuk bergabung - Kemampuan dalam mengetik / menulis pesan - Memahami fungsi Microsoft Office dengan baik - Dapat bekerja secara detail dan teliti - Ada keinginan untuk belajar mengenai Academy Sepak Bola - Ada keinginan untuk bekerja di...

  • Sea Logistics Customer Care Specialist

    6 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    We are currently seeking a dynamic individual to join our team as a Sea Logistics Customer Care Specialist at Kuehne + Nagel in Indonesia. This position involves managing and facilitating customer interactions, ensuring efficient sea logistics operations. ** Your Role**: You will support customers by providing helpful information, answering questions, +...

  • Technical Support Specialist

    5 months ago

    Jakarta, Indonesia Reeracoen Indonesia Full time

    8,000,000 IDR ~ 12,000,000 IDR - Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome. - Fluent in Mandarin-Chinese & English. - Analytical mindset with the ability to diagnose and resolve technical issues efficiently. - Ability to collaborate effectively with cross-functional teams, including other technical...

  • Marketing Advisor

    7 months ago

    Jakarta, Indonesia Kloud Connect Full time

    **Marketing Specialist Advisor (Customer Success)** Are you passionate about driving marketing success for consumer brands? Do you have a knack for building strong client relationships and helping them achieve their marketing goals? If so, we have an exciting opportunity for you! **Company**: Marketing Solutions **Position**: Marketing Specialist Advisor...

  • Sea Logistics Isc Customer Care Specialist

    5 months ago

    Jakarta, Indonesia Kuehne+Nagel Full time

    Are you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as a Sea Logistics ISC Customer Care Specialist - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you...

  • Freelance Import Customs Clearance Specialist

    6 months ago

    Jakarta, Indonesia foodspot Full time

    We are seeking an experienced freelance custom specialist to support the import operations from overseas. **Responsibilities** - Prepare and submit import customs documents for Indonesia - Liaise and negotiate with customs authorities - Gather information and provide advice on import regulations and tariffs - Other import-related...

  • Customer Care Specialist

    2 weeks ago

    Jakarta, Indonesia Honest Bank Full time

    **Customer Care Specialist**: Jakarta, Jakarta - Work Type: Full Time **About us**: We’re a financial services company leveraging cutting-edge technology to bring fintech and financial solutions to the underserved Southeast Asia market. The team is a diverse and carefully selected group of world-class finance and tech professionals. Our Indonesia team is...