Sea Logistics Customer Care Specialist

4 months ago


Jakarta, Indonesia Kuehne+Nagel Full time

We are currently seeking a dynamic individual to join our team as a Sea Logistics Customer Care Specialist at Kuehne + Nagel in Indonesia. This position involves managing and facilitating customer interactions, ensuring efficient sea logistics operations.
** Your Role**: You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
** Your Responsibilities**:

- Review job snapshot, see responsibilities in this document and list what you need to add or take out to make sure we publish day to day job desc as close and possible
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To ensure delivery against all financial targets + strategic objectives.

**Your Skills and Experiences**:

- Bachelor degree majoring in Logistics / Transportations
- Min 3 years experience in Seafreight export customer service and operations
- Ability to converse fluently in Bahasa Indonesia and English, both written and verbal
- Proficient in utilizing Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Hera Setyowati



  • Jakarta, Jakarta, Indonesia Kuehne Nagel Full time

    Our Sea Logistics team in Indonesia is looking for a dedicated and experienced professional to join our team as a Sea Logistics Customer Care Specialist with a focus on Reefer cargo. At Kuehne Nagel, we are committed to delivering innovative and reliable logistics services to meet the evolving needs of our clients. Your Role You will support customers by...

  • Sea Logistics

    3 months ago


    Jakarta, Indonesia Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta, Indonesia branch is looking for a new Customer Care Specialist to join their Sea Logistics Import team. - ** Your Role **:You will support customers by...

  • Sea Logistics

    3 months ago


    Jakarta, Indonesia Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta, Indonesia branch is looking for a new Customer Care Specialist to join their Sea Logistics Import team. - ** Your Role **:You will support customers by...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta organization is looking for a new Sea Logistics ISC Customer Care Specialist to join our Sea Logistics team. ** Your Role**: You will support customers...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    Are you passionate about providing exceptional customer service in the dynamic world of logistics? Kuehne Nagel, a global leader in logistics and supply chain solutions, is seeking a talented and motivated individual to join our team as a Sea Logistics ISC Customer Care Specialist in Indonesia. ** Your Role **:You will support customers by providing helpful...

  • Sea Logistics

    3 months ago


    Jakarta, Indonesia Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta, Indonesia branch is looking for a new Customer Care Specialist to join their Sea Logistics Import team. - ** Your Role **:You will support customers by...


  • Jakarta, Jakarta, Indonesia Kuehne+Nagel Full time

    JOB DESCRIPTION We are seeking dynamic and detail-oriented individuals to join our Sea Logistics Operational Care Specialist. The ideal candidates will have a strong background in logistics and supply chain management, with a focus on ensuring smooth and efficient operations. This is an excellent opportunity to grow your career in a global company that...


  • Jakarta, Jakarta, Indonesia Kuehne Nagel Full time

    We are seeking a dynamic and tech-savvy Sea Logistics Operational Care Specialist to join our team. The ideal candidate will play a crucial role in managing internal stakeholder and ensuring the efficient handling of freight operations. This role demands excellent communication, coordination, analytical, attention to detail, and a strong aptitude for...


  • Jakarta, Indonesia Kuehne Nagel Full time

    We are seeking a dynamic and tech-savvy Sea Logistics Operational Care Specialist to join our team. The ideal candidate will play a crucial role in managing internal stakeholder and ensuring the efficient handling of freight operations. This role demands excellent communication, coordination, analytical, attention to detail, and a strong aptitude for...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    At Kuehne Nagel, we pride ourselves on providing exceptional service and products to our customers. We are looking for motivated and dedicated individuals to join our team as Sea Logistics Operational Care Specialist, Warehousing. If you are detail-oriented, efficient, and thrive in a fast-paced environment, we want to hear from you! ** Your Role**: You...


  • Jakarta, Jakarta, Indonesia Kuehne Nagel Full time

    We are seeking dynamic and detail-oriented individuals to join our Sea Logistics Operational Care Specialist. The ideal candidates will have a strong background in logistics and supply chain management, with a focus on ensuring smooth and efficient operations. This is an excellent opportunity to grow your career in a global company that values teamwork,...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    Are you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as a Sea Logistics ISC Customer Care Specialist - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    Are you ready to be the voice of excellence in customer service on a global scale organization? Kuehne Nagel in Indonesia is looking for a Sea Logistics Customer Care Specialist. ** Your Role**: You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge,...


  • Jakarta, Jakarta, Indonesia Kuehne Nagel Full time

    Are you ready to take the part in the dynamic world of Sea Logistics? Join Kuehne+Nagel Indonesia, a global leader in logistics and supply chain solutions, as our Sea Logistics Customer Care Supervisor, Export. Lead a dedicated team, drive customer satisfaction, and make an impact on a global scale. Your Role You will be responsible for leading, directing +...


  • Jakarta, Indonesia Kuehne Nagel Full time

    Are you ready to take the part in the dynamic world of Sea Logistics? Join Kuehne+Nagel Indonesia, a global leader in logistics and supply chain solutions, as our Sea Logistics Customer Care Supervisor, Export. Lead a dedicated team, drive customer satisfaction, and make an impact on a global scale. Your Role You will be responsible for leading, directing +...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    We are looking for someone who's passionate about Sea Logistics, who understands the challenges and thrives on the dynamics that each day can bring. ** Your Role**: You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of...


  • Jakarta, Jakarta, Indonesia Kuehne Nagel Full time

    We are seeking a dedicated and customer-oriented Sea Logistics ISC Customer Care Specialist to join our dynamic team. The successful candidate will be responsible for providing top-notch customer support, ensuring client satisfaction, and handling inquiries related to our freight forwarding services. Your Role You will support customers by providing helpful...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    Are you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as a Sea Logistics ISC Customer Care Specialist - ** Your Role **:You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    As the global market leader in Sea Logistics, our growth and success points to one thing: People. Our Employees have shaped best business practices internally and with customers around the world. It’s an exciting time to work in logistics, and Sea Logistics Sales is the place to experience it. - ** Your Role **:You will focus on developing + diversifying...


  • Jakarta, Indonesia Kuehne+Nagel Full time

    As the global market leader in Sea Logistics, our growth and success points to one thing: People. Our Employees have shaped best business practices internally and with customers around the world. It’s an exciting time to work in logistics, and Sea Logistics Sales is the place to experience it. - ** Your Role **:You will focus on developing + diversifying...