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Sea Logistics Import Customer Care Supervisor

1 month ago

Jakarta, Indonesia Kuehne+Nagel Full time

We are looking for someone who's passionate about Sea Logistics, who understands the challenges and thrives on the dynamics that each day can bring.
** Your Role**: You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
** Your Responsibilities**:

- To deliver + reinforce our CCL core competencies with dedicated focus in sea logistics - import.
- To conduct regular conversations with all direct reports to discuss + ensure traction on delivering
performance + development goals.
- To ensure the best-in-class customer onboarding + relationship management for all sea logistics - import customers.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact
data, service data + changes in our systems including customer reporting for SME customers.
- To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
- To focus on continuous improvement of processes + controls, including customer complaint management +
service recovery, aiming for a consistent delivery + fulfilling the customer promise.
- To anchor the usage + improvements of CCL core systems.
- To drive customer adoption of our eco-system.

**Your Skills and Experiences**:

- 3 - 5 years experience in Logistics Industry preferably in Sea Logistics Import
- Bachelor degree from any field
- Demonstrate ability to lead, manage, and drive the team to achieve results
- Have good communication skill, teamwork, and people orientation
- Proven to have customer engagement skills
- Strong in analytical, strategic thinking and commercial acumen
- Able to deliver message confidently and influence stakeholders
- Able to converse fluently in Bahasa Indonesia and English both written and verbal

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Aurora Bangun