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Customer Support Specialist

1 month ago

Jakarta, Indonesia exabytes Full time

**GROW your career with Exabytes**:
We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes

**Customer Support Specialist**:
**Job Scope and Responsibility**:
We are looking for a dedicated Customer Support Specialist to join our team and give exceptional technical assistance to clients regarding our products and services. This role include Handling livechat, call centre and IndoParter.

**Responsibilities**:

- Provide technical assistance to clients for products & services offered by Exabytes
- Handle call centre Exabytes ID & IndoPartner
- Troubleshoot Technical Problem
- Escalate Complex Issues
- Provide Knowledge Base for Internals and for customers

**Requirements**:

- Bachelor’s degree in Information Technology, Computer, or equivalent
- Minimum 1-2 years working experience in a related field is required for this position
- Basic Administration PLesk & cPanel or IT related certificates
- Understanding of Basic DNS
- Basic in Mail flow understanding & troubleshoot
- Have Certificates in Plesk obsidian Associates & Professional
- Have cPanel CWA, CQWA & CPCP certification
- Good understanding in cPanel, Plesk, DNS, Postfix, Qmail, Exim, Firewall, Main flow
- Able to speak English at least passive

**Working environment**:
Work From Home allowed (after the probationary period) with limited quotas per year.
Employment agreement status is Permanent Worker