Mission Control Operations Specialist

5 days ago


Jakarta, Jakarta, Indonesia Cartrack Full time

We are a leading provider of vehicle tracking and fleet management solutions, operating in 23 countries with over 2 million subscribers. Our teams are collaborative, vibrant, and fast-growing, empowering employees to drive innovation and efficiency.

Job Responsibilities
  • Critical Customer Service: Deliver exceptional service by attentively listening and addressing customer needs.
  • Event Management: Respond to incoming events from tracking units to confirm or verify that all is in order with the vehicle.
  • Troubleshooting: Troubleshoot remotely for simpler issues and collaborate with related departments to resolve complex issues.
  • System Review: Review systems and application logs for remote diagnostic of field devices.

About This Role: As a Mission Control Operations Specialist, you will serve as a central point of contact for our loyal customers, coordinating exceptional customer service with relevant Cartrack departments.

Requirements:

  • Language Skills: A conversational level of English language skill.
  • Educational Background: A minimum diploma degree (D3).
  • Work Experience: At least 1 year of experience in IT or Electrical/Mechatronics Engineering.
  • Customer Interaction: Having experience dealing directly with customers.
  • Technical Knowledge: Fully computer literate with experience/knowledge in Application Support and Web Services preferred.

What We Offer:

  • Competitive Salary: $25,000 - $35,000 per annum based on location and experience.
  • Benefits Package: Health insurance, retirement contributions, employee discounts, and flexible working arrangements.

About Us: Cartrack is a leading provider of vehicle tracking and fleet management solutions in Indonesia, delivering innovative technology and exceptional customer service. Our mission is to empower businesses and individuals to optimise their operations, improve safety, and reduce costs through our cutting-edge telematics solutions.



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