Customer Support indonesian Speakers

4 months ago


Jakarta, Indonesia Mindpec Full time

**Job Title**: Customer Support Specialist (Indonesian & English Speaker)

**Location**: Malaysia

**Job Overview**: As a Customer Support Specialist, you will be responsible for assisting our Indonesian-speaking customers. You will handle inquiries, resolve issues, and provide support through various communication channels while ensuring a high level of customer satisfaction.

**Key Responsibilities**:

- Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Document and track customer interactions and transactions accurately.
- Collaborate with other teams to address complex customer issues and contribute to process improvements.
- Stay updated on product information, company policies, and industry trends to effectively assist customers.
- Identify recurring customer issues and provide feedback to enhance service delivery.

**Requirements**:

- Fluency in Indonesian and English (both written and spoken) is essential.
- Previous experience in a customer support or service role is preferred.
- Strong problem-solving skills with the ability to handle difficult situations effectively.
- Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team in a dynamic environment.
- Flexibility to work various shifts, including evenings and weekends if needed.

**Benefits**:

- Visa sponsorship and relocation assistance to Malaysia.
- Round-trip airfare provided.
- Accommodation provided.
- Competitive salary with performance-based incentives.
- Comprehensive training and development opportunities.
- Health insurance and other employee benefits.

**Job Types**: Full-time, Fresh graduate

Application Question(s):

- Ready to relocate to Malaysia
- Degree Must

**Education**:

- SD (preferred)

**Language**:

- Bahasa Indonesia/English (preferred)

Willingness to travel:

- 100% (preferred)

Application Deadline: 09/15/2024


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