Customer Service Representative
4 days ago
_**MUST BE OPEN FOR RELOCATION**_
**Work Set up: On Site**
**Work schedule: 5 days a week/ 9 hours + 1 hour break**
**Responsibilities**:
- Answering customer’s questions via phone and/or live chat
- Maintaining and updating customers’ accounts
- Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
- Collecting and analyzing customer’s feedback for service improvement
**Requirements**:
- Must be able to speak, read and write in Bahasa Indonesia
- Good communication in English
- Preferably with at least 1-2 years Customer Service experience
- Must be willing to work on shifting schedule
- Open for relocation
**Benefits**:
- 27 days Vacation Leaves + 15 days Sick Leaves
- Accommodation provided
- Health care benefits
- Performance bonus
- Annual increase (performance based)
- Work Visa provided by Company
**Job Types**: Full-time, Permanent
Application Question(s):
- Are you willing to relocate, if required?
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Indonesian (required)
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